Customer Service Planner

To be successful in this role you will need the following: Communicate Effectively Across All Stakeholders • Tailor communication to planners, engineers, suppliers, production teams, and leadership. • Clearly translate complex supply chain constraints into simple, actionable messages. • Use multi mode communication (email, dashboards, reports, stand ups) to keep everyone aligned. Build Strong Customer Relationships • Understand customer demand patterns, service expectations, and delivery sensitivities. • Proactively communicate risks and mitigation plans to maintain trust. • Use customer-feedback loops to refine planning accuracy and improve delivery performance. Drive Results in High Pressure Environments • Maintain focus and deliver commitments despite shortages, variability, or unexpected disruptions. • Escalate issues early and implement rapid containment actions. • Demonstrate resilience—quickly recover and stabilize plans after setbacks. Manage Complex and High Volume Information • Interpret large datasets from MRP, PFEP, and planning systems to identify root causes. • Navigate contradictory signals (forecast changes, capacity constraints, supplier variability) with sound judgment. • Simplify complexity into clear priorities for teams and stakeholders. Optimize Work Processes for Continuous Improvement • Identify inefficiencies in planning, scheduling, material flow, and communication loops. • Standardize routines (daily MRP review, exception handling, KPI review) for consistency and predictability. • Implement improvements that reduce waste, increase accuracy, and enhance flow. Leverage the Materials Planning System as the Primary Tool • Use the MRP/planning system daily for demand/supply alignment, exception management, and scenario planning. • Perform root cause analysis on exception messages and take long term corrective actions. • Use ad hoc tools (Excel, Access, TOAD, OMS) only when needed—never as a replacement for system discipline. Manage Part Changes with Precision and Control • Evaluate engineering changes (obsolescence, supersession, new part releases) for supply chain impact. • Ensure transitions do not create excess/obsolete inventory. • Coordinate with engineering, suppliers, and production for seamless implementation. Apply PFEP Principles Across the End to End Supply Chain • Ensure every part has clear parameters: min/max levels, packaging, transportation, storage, and flow paths. • Maintain accurate master data to ensure planning precision. • Design material flows that guarantee the right part → right place → right time → right quantity. Maintain a Valid and Aligned Master Production Schedule • Develop a stable MPS that meets customer demand while maximizing line efficiency. • Ensure procurement, production, and replenishment schedules are synchronized. • Continuously validate capacity constraints, lead times, and labor availability. Manage Materials KPIs with Strategic Awareness • Track key metrics (service level, OTD, DOH, shortages, excess, forecast accuracy). • Interpret KPI trends to understand downstream customer impact. • Balance trade offs—improving one KPI without unintentionally harming another. Value and Leverage Differences • Actively seek input from coworkers with different backgrounds and expertise. • Build inclusive processes that reflect diverse perspectives in decision making. • Foster a collaborative environment where others feel heard and respected.

Education, Licenses, Certifications: • High school diploma or certificate of completion of secondary education or equivalent experience to the extent such experience meets applicable regulations. • College, University or equivalent degree in Business, Engineering, or related field preferred. • This position may require licensing for compliance with export controls or sanctions regulations.

Experience: • Requires significant relevant work experience or specialized skills obtained through education, training, or on-the-job experience in an equivalent field such as materials planning, production scheduling, manufacturing, or inventory control.