Technology Solutions Analyst

Job Title Technology Solutions Analyst Job Description Summary Job Description Summary The Technology Solutions Analyst provides critical client support at the Global, Regional, and Property/Entity levels. This role focuses on ensuring the effective use of enterprise systems such as Yardi Voyager, Nexus (Bottomline), MRI, and related applications. As the primary point of support for these technologies, the analyst serves as a subject matter expert, providing guidance on system functionality, resolving complex issues, delivering high-quality client software support within defined budgets and SLAs and promoting best practices for accurate and efficient accounting processes. By collaborating with cross-functional teams and stakeholders, the Technology Solutions Analyst drives operational excellence, system optimization, and a seamless user experience across the organization. Job Description Core Responsibilities:​ Monitor and manage the ServiceNow queue, ensuring timely response to client requests

Resolve AP/AR transactional issues across supported modules and business functions

Validate and support Analytical/Custom/Scheduled/Standard report issues

Resolve requests requiring programming language (SQL) data fix packages

Configure system settings: Attribute, Button Setup, Custom Tables, Lookups, Procurement, Tasks

Provide compliance audit reports: SOC1, AC18, UAR

Perform data imports/exports for client onboardings, transitions and on-demand projects

Support object-related issues: bank, contact, lease, property, tenant, user, vendor, workflow

Validate and advise on employee/user setup access and permissions issues

Perform baseline (ADO) and system maintenance: account tree, charge code, chart, GL, job type

Lead and facilitate the daily Change Management (CHG) deployment process

Collaborate with Dev Team to organize/deploy Prod Release items and document outcomes

Work with Platform, Design, and Dev teams to optimize system performance

Communicate systemwide updates, product enhancements, and Support projects to user base

Create and maintain ServiceNow Knowledge Articles (KBAs) for Global Service Desk (GSD) use

Provide guidance on best practices for standard system operations and procedures

Troubleshoot system errors and analyze data anomalies to ensure operational continuity

Liaise with third-party vendors and support teams to resolve escalated issues

Identify and communicate opportunities for system optimization and user training

Analyze service request trends and collaborate with clients to reduce recurring incidents

Prepare and interpret client metrics and status reports

Engage stakeholders to support resolution of business challenges

Provide support on additional tasks and projects as required

Position Requirements: 2-3 years support experience - Nexus (Bottomline) / MRI / Yardi Voyager 7S

Fluency in SQL programming language

Strong knowledge of Microsoft Excel, including formulas, pivot tables, and data analysis tools

General accounting knowledge

1+ year of experience supporting accounting or real estate software

Bachelor's Degree (preferred)

INCO: “Cushman & Wakefield”