Desktop Engineer L1

Role Overview: As an Entry-Level Desktop Support Engineer at Custom Designs by Kira (CDK), you will play a crucial role in ensuring the smooth operation of systems and hardware, offering timely technical assistance, and maintaining a high level of user satisfaction. If you are a problem-solver with a passion for technology and a desire to learn, this position provides the perfect opportunity to kickstart your career in IT support. Key Responsibilities: - Provide hands-on technical support for all desktop hardware, software, and peripheral devices. - Install, configure, and maintain operating systems (Windows, macOS) and various software applications. - Troubleshoot and resolve technical issues for both the team and clients, including network connectivity problems, hardware failures, and software errors. - Assist with basic network troubleshooting and connectivity issues for end-users. - Perform regular system maintenance, updates, and upgrades to ensure optimal performance. - Assist with the setup of new workstations and user accounts. - Document technical procedures and solutions to build a comprehensive knowledge base. Qualification Required: - 6 months - 3 years of experience in a desktop support or IT-related role. - Strong knowledge of computer hardware components and peripherals. - Proficiency in troubleshooting Windows and/or macOS operating systems. - Excellent problem-solving skills and a strong attention to detail. - Effective written and verbal communication skills. - Ability to work independently and as part of a team in a fast-paced environment. - A diploma or degree in Computer Science, IT, or a related field is a plus. Additional Details: Custom Designs by Kira (CDK) is a leading provider of high-performance workstation solutions for architectural, 3D rendering, AI, and creative firms. The company specializes in delivering cutting-edge technology to empower professionals to achieve peak creativity and productivity. As a fast-growing premium brand, CDK offers a collaborative and innovative work environment, providing mentorship and growth potential to advance your career in IT. (Note: Job Type - Full-time, Salary - 15,000.00 to 25,000.00 per month, Work Location - In person) Role Overview: As an Entry-Level Desktop Support Engineer at Custom Designs by Kira (CDK), you will play a crucial role in ensuring the smooth operation of systems and hardware, offering timely technical assistance, and maintaining a high level of user satisfaction. If you are a problem-solver with a passion for technology and a desire to learn, this position provides the perfect opportunity to kickstart your career in IT support. Key Responsibilities: - Provide hands-on technical support for all desktop hardware, software, and peripheral devices. - Install, configure, and maintain operating systems (Windows, macOS) and various software applications. - Troubleshoot and resolve technical issues for both the team and clients, including network connectivity problems, hardware failures, and software errors. - Assist with basic network troubleshooting and connectivity issues for end-users. - Perform regular system maintenance, updates, and upgrades to ensure optimal performance. - Assist with the setup of new workstations and user accounts. - Document technical procedures and solutions to build a comprehensive knowledge base. Qualification Required: - 6 months - 3 years of experience in a desktop support or IT-related role. - Strong knowledge of computer hardware components and peripherals. - Proficiency in troubleshooting Windows and/or macOS operating systems. - Excellent problem-solving skills and a strong attention to detail. - Effective written and verbal communication skills. - Ability to work independently and as part of a team in a fast-paced environment. - A diploma or degree in Computer Science, IT, or a related field is a plus. Additional Details: Custom Designs by Kira (CDK) is a leading provider of high-performance workstation solutions for architectural, 3D rendering, AI, and creative firms. The company specializes in delivering cutting-edge technology to empower professionals to achieve peak creativity and productivity. As a fast-growing premium brand, CDK offers a collaborative and innovative work environment, providing mentorship and growth potential to advance your career in IT. (Note: Job Type - Full-time, Salary - 15,000.00 to 25,000.00 per month, Work Location - In person)