E-commerce Business Analysis (Pune)

Job ID - NA - Department - Engineering - Location - Pune - Work Experience - 7+ years About The Position You will be BA for Retail domain who will be SPOC between Clients & technical teams. You will help in Product designing & its implementation & demonstrate expertise of e-commerce /Retail domain. Mandatory Skills - Strong ecommerce domain knowledge. - Should have 3-5 years of experience playing BA role for US/UK/ANZ based ecommerce/retail industry customer with active involvement with customer stakeholder. - Positive expertise on wireframing/mockup designing tools like Figma/Balsamiq or similar. - Should have excellent English communication and logical thinker. Job Description: - Requirements Gathering, Analysis, Documentation and Solutioning. - Collaborate with stakeholders to elicit, document, and analyze business requirements for e-commerce solutions. - Act as a liaison between business teams and technical teams to ensure platform capabilities meet business needs. - Evaluate and optimize e-commerce workflows, including product catalog management, checkout processes, payment integration, and customer experience enhancements. - Identify areas for improvement to increase efficiency and reduce operational bottlenecks. - Create and maintain comprehensive documentation, including functional specifications, user stories, and test cases. - Ensure adherence to industry standards, data privacy, and regulatory compliance. - Data Analysis and Reporting. - Analyze e-commerce data to assess performance metrics like sales conversion rates, site traffic, and customer retention. - Prepare actionable insights and reports to support decision-making. - Cross-functional Team Collaboration and Communication. - Serve as the primary point of contact for communicating project updates, milestones, and risks to stakeholders. - Work with cross-functional teams, including developers, designers, and presales/marketing teams, to ensure project success. .