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About the role
Role Proficiency x000D Monitor cyber security s for our global customers in a 24x7x365 operations team under minimal supervision of Team Lead. Mentor junior members of the team as well as assist the Team Lead in supervision. x000D Outcomes x000D x000D 1. Mentor junior members of the team to help them learn and achieve their full potential. x000D 2. Respond independently to low and medium complexity incidents x000D 3. Assist the Team Lead in supervisory activities leading to a high-performance organisation. x000D 4. Under the overall supervision of Team Lead ensure that cyber security s from the SIEM and multiple sources are dealt with by the entire team within SLA. Communicate and escalate as per defined process. x000D 5. Train and motivate the team to follow documented playbook. x000D 6. Assist the Team Lead in ensuring quality of service across the team. x000D 7. Review and recommend topics for inclusion or upgrade in the playbook as well as current Use Cases or the refinement of existing ones. x000D 8. Adherence to defined SOC processes including housekeeping tasks. Adherence to the Information Security policies as defined by the company and customer. x000D x000D x000D Measures of Outcomes x000D x000D 1. Innovation: Case Studies and value delivered to customer / Cyberproof. x000D 2. Team adherence to SLA as agreed with the customer. x000D 3. Productivity (Number of s addressed) x000D 4. Quality - Percent of tickets that met quality norms x000D 5. Adhere to process Nil NC during audits x000D 6. Evidence of skill development including training certification etc. x000D x000D x000D Outputs Expected x000D Cyber Security Monitoring x000D x000D 1. Work in accordance with the Playbook under supervision of the team lead to monitor s in the CDC Platform / SIEM Tool etc. Ensure appropriate response in line with the SLA. x000D x000D x000D x000D 1. Process s through analysis triage and resolution. x000D 2. Communication and escalation as per defined process x000D 3. Documentation including annotation in CDC / SIEM work log to ensure audit trail as per defined standards and quality requirements. x000D 4. Reporting x000D x000D x000D x000D 1. Assist the team lead in ensuring Continuous Learning as well as in delivering on innovation and optimization x000D 2. Mentor junior team members where possible. x000D x000D x000D x000D 1. Assist Team Lead in generation of required reports management information and analytics. x000D x000D x000D x000D 1. Ensure that the housekeeping tasks are performed x000D 2. Undertake activities for example quality checks reviews etc. to ensure that the team as a whole are performing to standard requirements x000D 3. Stand in for the team lead when required at customer meetings etc. x000D 4. Assist in achieving near zero false-positives etc. x000D x000D x000D Skill Examples x000D x000D 1. High proficiency in the use of CDC SIEM and other relevant tools x000D 2. Skill to review and recommend Play Book improvements Use Case Refinements New Use Cases Process Improvements etc. x000D 3. Excellent logical problem-solving ability and analytical skills for incident triage and analysis x000D 4. Excellent oral and written communication skills. x000D 5. Continually learn new technology and stay updated on cyber threats. Assist and motivate team members to do likewise x000D 6. Ability to work in rotating shifts and also be on-call outside of shift hours on a regular and recurring basis. x000D 7. Possess unimpeachable personal and professional integrity. Individuals will be required to submit to a background check. x000D x000D x000D Knowledge Examples x000D 3 to 5 years experience as SOC operations with SOC of global organization. x000D x000D 1. University Degree in Cyber Security (no back papers) / Bachelor s in Science or Engineering with training in cyber security x000D 2. Highly proficient in Cybersecurity Incident Management process. x000D 3. Highly proficient and up to date in cyber security s and incidents. Intermediate understanding of enterprise IT Infrastructure including Networks Firewalls OS Databases Web Applications etc. x000D 4. Understanding of ISMS principles and guidelines; relevant frameworks (e.g. ISO27001) x000D 5. Desirable Training / Certification in Ethical Hacking Tools Process and Frameworks related to cyber security etc. x000D x000D x000D Additional Comments x000D Job Title L2 SOC Analyst- GoDaddy Inc Participate in continuous improvement efforts for SOC capabilities across people, process, and technology. Collaborate with teams to optimize detections and playbooks. Analyze and triage security incidents Mentor and train junior analysts Serve as escalation point for Junior analysts Participate in incident response activities as necessary. Your