Source description
About the role
Monitoring alerts and events via the monitoring tool Highly troubleshooting skills on servers. Application Support, System support, Ticket management. Team co-ordination. Technology - Cloud (AWS, Azure), VMware, Datacenter support. Experience on cloud will be an added advantage. Closely working with US Team. Understanding of Incident Management, Event management & Release/Change Management. Desired Technical Skills Microsoft Server, VMware, Linux, AWS, Azure Cloud expertise. Monitoring and ticketing experience. Like Nagios, Remedy, Sitescope, Cherwell, Foglight or any other ITSM based tool will be preferred. Working under ITIL guidelines. Basic understanding on Network and Storage devices Experience on Cloud environment Key Responsibilities: Windows & Linux server administration, application support understanding Good written and verbal communication. No Reservations towards Night shift (rotational shifts) and shift hours (8.5 hrs.) Prior experience of 24/7 support model. Qualification: Any Graduate
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