Customer Support Analyst

As a Customer Support Analyst at CYGNVS, you will play a crucial role in addressing customer issues, guiding users on product usage, and collaborating with different teams to ensure a fulfilling experience for our customers. Your Responsibilities: - Troubleshooting customer issues and performing Root Cause Analysis (RCA). - Guiding and assisting customers on product usage. - Handling customer data import/export from production systems. - Ensuring proper updating of customer data in production systems. - Processing confidential data and information following guidelines. - Assisting in developing product content for internal and external stakeholders. - Generating reports from single or multiple systems. Our Ideal Candidate: - Bachelor's degree in computer science from an accredited university or college. - 5+ years of experience in product customer support. - Excellent interpersonal and collaborative skills. - Analytical mindset with problem-solving inclination. - Ability to translate business requirements into non-technical terms. - Strong documentation skills and attention to detail. - Effective written and verbal communication skills. - Strong customer-relationship skills including responsiveness, sensitivity, and diplomacy. Good to have: - Experience with cloud-based products, preferably on AWS. - Proficiency in issue tracking software like HubSpot, GitLab, JIRA, etc. - Knowledge of scripting/programming languages such as Python, Java, JavaScript, Perl for automating manual tasks. - Familiarity with fetching data from SQL/NoSQL databases. At CYGNVS, we offer: - Competitive salary and comprehensive benefits package. - Opportunities for continuous career growth and development. - Exposure to cutting-edge technologies and advanced cybersecurity practices. - A dynamic and enjoyable work environment that values exceptional work. - Straightforward and transparent policies. Join us at CYGNVS and be part of a team that values innovation, excellence, and enjoyment in crafting exceptional products. If you are passionate about software engineering and eager to make a significant impact, apply now! As a Customer Support Analyst at CYGNVS, you will play a crucial role in addressing customer issues, guiding users on product usage, and collaborating with different teams to ensure a fulfilling experience for our customers. Your Responsibilities: - Troubleshooting customer issues and performing Root Cause Analysis (RCA). - Guiding and assisting customers on product usage. - Handling customer data import/export from production systems. - Ensuring proper updating of customer data in production systems. - Processing confidential data and information following guidelines. - Assisting in developing product content for internal and external stakeholders. - Generating reports from single or multiple systems. Our Ideal Candidate: - Bachelor's degree in computer science from an accredited university or college. - 5+ years of experience in product customer support. - Excellent interpersonal and collaborative skills. - Analytical mindset with problem-solving inclination. - Ability to translate business requirements into non-technical terms. - Strong documentation skills and attention to detail. - Effective written and verbal communication skills. - Strong customer-relationship skills including responsiveness, sensitivity, and diplomacy. Good to have: - Experience with cloud-based products, preferably on AWS. - Proficiency in issue tracking software like HubSpot, GitLab, JIRA, etc. - Knowledge of scripting/programming languages such as Python, Java, JavaScript, Perl for automating manual tasks. - Familiarity with fetching data from SQL/NoSQL databases. At CYGNVS, we offer: - Competitive salary and comprehensive benefits package. - Opportunities for continuous career growth and development. - Exposure to cutting-edge technologies and advanced cybersecurity practices. - A dynamic and enjoyable work environment that values exceptional work. - Straightforward and transparent policies. Join us at CYGNVS and be part of a team that values innovation, excellence, and enjoyment in crafting exceptional products. If you are passionate about software engineering and eager to make a significant impact, apply now!