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About the role
Required (Must-Have) Autodesk Plant 3D — user support and project administration AutoCAD and AutoCAD Electric — general user support ITSM tooling — ServiceNow or equivalent (incident, change, problem mgmt) Engineering design process knowledge — P&ID, piping, or instrument background Windows Server environments — ability to triage application-level issues Strong documentation and runbook maintenance discipline Recommended (Strong Advantage) AVEVA Engineering or E3D — basic user/admin familiarity (accelerates L2 escalation handling) ETAP or Caesar II — user-level understanding of electrical/stress analysis workflows Navisworks and Recap — model review and clash detection support Autodesk license management (Network Licence Manager / Vault) OpenText Databook's — user-level document management support PowerBI or SSRS — ability to run and maintain engineering reports Gas or utility industry process familiarity
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