Source description
About the role
Our design and programming teams are creating security software for Windows operating systems, but sometimes customers have difficulty navigating these programs. Therefore, were looking for a Technical Support Agent to handle phone support requests from our clients. You will be responsible for walking customers through the process of achieving their goal with the software, whether the problem relates to a user error, a bug or something else entirely. The Technical Support Agent will also be responsible for communicating with our design and programming staff about suspected software problems. If this sounds like a good fit, get in touch. Technical Support Specialist responsibilities and duties: The responsibilities and duties section is the most significant part of the job description. Here you should outline the functions this position will perform on a regular basis, how the job functions within the organization and the title of the manager the person will report to. Walk customers through the process of installing the software on their machines and starting up the program for the first time Help customers troubleshoot issues they encounter while using the software and provide actionable tips to resolve the problem Send technical documentation to customers who have lost or misplaced theirs Refer difficult cases to a senior analyst or support tech Assume remote control over customers computers when necessary to resolve problems Make hardware recommendations for customers whose machines cannot support the software Technical Support Specialist qualifications and skills: This may include education, previous job experience, certifications and technical skills. You may also include soft skills and personality traits that you expect from a successful candidate. While it may be tempting to include a long list of skills and requirements, including too many could dissuade qualified candidates from applying. Keep your list of qualifications concise, but provide enou .