Customer Support Executive

Dabba (formerly Wifi Dabba) is a Bengaluru-based pioneer in low-cost, decentralized Wi-Fi networks—leveraging DePIN (Decentralized Physical Infrastructure Network) and Web3 technologies to deliver affordable, high-speed internet across India. Since its founding in 2016/17 and Y Combinator support, Dabba has rolled out thousands of hotspots nationwide using innovative models like managed deployment via Local Cable Operators (LCOs) and token-based incentives. Role Overview We're seeking a dynamic individual to deliver top-tier customer support, handle select sales calls, and troubleshoot ISP and networking queries. This role operates on a 6-day-a-week schedule and demands adaptability, technical fluency, and strong interpersonal skills. Key Responsibilities -Customer Support & Technical Assistance -Act as the frontline support for customer inquiries via calls, chats, or email. -Diagnose and resolve networking issues related to Dabba devices, backhauls, or connectivity faults. -Guide customers on device activation steps, including the Dabba Lite onboarding process and interaction with LCOs for deployment. -Respond to incoming sales inquiries with relevant information about hotspots (Dabba Lite, etc.), including pricing and rewards system. -Clearly communicate sales process: device purchases, onboarding, LCO deployment, and activation fees dabba.com. -Collaborate with internal sales or partnerships teams as needed to escalate leads and follow-up. -Cross-functional Collaboration & Reporting -Coordinate with technical, product, and operations teams to track customer issues and feedback. -Maintain accurate records using CRM tools—documenting recurring concerns, resolution steps, and potential areas for improvement. -Work 6 days per week, providing dependable and flexible support during business hours and occasional peak periods. Required Qualifications & Skills -Experience in ISP or networking-related customer support—understanding routers, network protocols, hotspots, or similar infrastructure. -Strong communication skills. -Adaptable, with a positive, can-do attitude to thrive in a startup/Web3 environment. -Flexible availability for a 6-day work week.