Operations Analyst

At Data Unveil, we focus on delivering top-notch services to our clients in the Pharma industry by leveraging cutting-edge technology to aggregate and analyze specialty healthcare data from various partners. We are dedicated to providing clear business insights that empower our clients' vision and drive business success. Role Overview: As an Operations Analyst (Support) at Data Unveil, your primary responsibility will be to monitor scheduled jobs and processes to ensure timely execution. You will be required to manually trigger jobs, validate completion status, and identify any issues or delays. Additionally, you will provide L1 support by handling basic user queries, performing initial triage, and troubleshooting common functional and technical issues. Your role will also involve assisting users with system navigation and usage while maintaining logs of recurring issues for future enhancements. Key Responsibilities: - Monitor scheduled jobs/processes and ensure timely execution - Manually trigger jobs when necessary - Validate job completion status and confirm successful processing - Identify and address job failures, delays, or performance issues - Provide L1 support by handling basic user issues, queries, and password resets - Perform initial triage, capture details, and create tickets with proper classification - Assist users with navigation and basic usage of the SCRAII system - Maintain logs of recurring issues for future improvements Qualifications Required: - Good communication and customer-handling skills - Basic troubleshooting and triage abilities - Familiarity with ticketing tools such as Jira and ServiceNow - Understanding of SLAs and escalation procedures - Ability to run, monitor, and validate scheduled jobs/processes - Proficiency in SQL for basic queries - Capability to perform first-level troubleshooting and escalate issues when necessary To explore more about Data Unveil, feel free to visit our website at dataunveil.com. At Data Unveil, we focus on delivering top-notch services to our clients in the Pharma industry by leveraging cutting-edge technology to aggregate and analyze specialty healthcare data from various partners. We are dedicated to providing clear business insights that empower our clients' vision and drive business success. Role Overview: As an Operations Analyst (Support) at Data Unveil, your primary responsibility will be to monitor scheduled jobs and processes to ensure timely execution. You will be required to manually trigger jobs, validate completion status, and identify any issues or delays. Additionally, you will provide L1 support by handling basic user queries, performing initial triage, and troubleshooting common functional and technical issues. Your role will also involve assisting users with system navigation and usage while maintaining logs of recurring issues for future enhancements. Key Responsibilities: - Monitor scheduled jobs/processes and ensure timely execution - Manually trigger jobs when necessary - Validate job completion status and confirm successful processing - Identify and address job failures, delays, or performance issues - Provide L1 support by handling basic user issues, queries, and password resets - Perform initial triage, capture details, and create tickets with proper classification - Assist users with navigation and basic usage of the SCRAII system - Maintain logs of recurring issues for future improvements Qualifications Required: - Good communication and customer-handling skills - Basic troubleshooting and triage abilities - Familiarity with ticketing tools such as Jira and ServiceNow - Understanding of SLAs and escalation procedures - Ability to run, monitor, and validate scheduled jobs/processes - Proficiency in SQL for basic queries - Capability to perform first-level troubleshooting and escalate issues when necessary To explore more about Data Unveil, feel free to visit our website at dataunveil.com.