Engineer Technical Support

We are looking for a highly skilled and experienced Engineer Technical Support professional to join our team at DCC Infotech Private Limited. The ideal candidate will have a strong background in technical support and engineering, with excellent problem-solving skills. Roles and Responsibility Provide technical support and assistance to customers via phone, email, or chat. Troubleshoot and resolve complex technical issues related to our products and services. Collaborate with cross-functional teams to identify and implement solutions for customer requests and problems. Develop and maintain technical documentation and knowledge base articles. Analyze customer feedback and provide recommendations for product improvements. Stay current with industry trends and emerging technologies to improve our products and services. Job Requirements Bachelor's degree in Engineering (B.Tech/B.E.) or equivalent. Minimum 2 years of experience in technical support or engineering. Strong understanding of technical support principles and practices. Excellent communication and problem-solving skills. Ability to work in a fast-paced environment and prioritize tasks effectively. Strong analytical and troubleshooting skills. Disclaimer: This job description has been sourced from a public domain and may have been modified by Naukri.com to improve clarity for our users. We encourage job seekers to verify all details directly with the employer via their official channels before applying.