Salesforce Senior Solution Architect Marketing & Sales (Pune)

Experience: 15+ Years Location: Chennai | Bangalore | Hyderabad | Pune | Mumbai | Indore (Onsite) Role Overview We are seeking an experienced Salesforce Senior Solution Architect to lead enterprise-wide Salesforce transformation initiatives across Sales Cloud, Service Cloud, Experience Cloud, and Marketing Cloud (preferred). This is a business-facing architecture role requiring deep expertise in enterprise solution design, stakeholder consulting, technical governance, and end-to-end Salesforce architecture. The ideal candidate should have a strong implementation background, experience leading teams of Technical Architects and Developers, conducting business discovery workshops, and translating complex business requirements into scalable Salesforce solutions aligned with enterprise architecture standards. Key Responsibilities 1. Enterprise Solution Architecture - Define end-to-end Salesforce architecture across Sales, Service, Experience, and Marketing Cloud ecosystems. - Design scalable, reusable, secure, and high-performing enterprise solutions aligned with business and technology strategy. - Define architecture patterns, solution blueprints, data models, integration strategies, and deployment approaches. - Ensure platform scalability, performance, security, governance, and maintainability. - Drive enterprise architecture reviews and solution approvals. 2. Business Discovery & Stakeholder Management - Conduct Discovery Workshops with business stakeholders, product owners, sales teams, marketing teams, and customer experience teams. - Gather, analyze, and document business requirements. - Understand current business processes and define future-state Salesforce solutions. - Translate business objectives into scalable technical architectures. - Provide strategic consulting to improve lead generation, sales effectiveness, customer engagement, and operational efficiency. - Present architectural recommendations to business and executive stakeholders. 3. Salesforce Platform Expertise Lead architecture across: - Sales Cloud - Service Cloud - Experience Cloud - Marketing Cloud (Preferred) - Account Engagement (Pardot) (Preferred) Design enterprise solutions for: - Lead Lifecycle Management (Lead MQL SQL Opportunity) - Opportunity Management - Case Management - Customer Experience - Campaign Management - Marketing Automation - Customer Journey Orchestration - Customer 360 - Role Hierarchy - Sharing Model - Security Architecture - Data Quality - Deduplication - Governance - Custom Objects - Enterprise Data Models 4. Integration & Enterprise Data Architecture Design enterprise integrations with: - ERP Systems - CDPs - Marketing Platforms - Web Applications - Third-party Business Applications - Middleware (MuleSoft or equivalent) - REST APIs - SOAP APIs - Event-driven Architectures Define: - Real-time integrations - Batch integrations - Data synchronization - Customer 360 architecture - Enterprise data governance - Data migration strategies 5. Technical Leadership - Lead teams of Technical Architects, Technical Leads, and Salesforce Developers. - Provide architectural guidance across multiple Salesforce implementation projects. - Conduct architecture reviews, design reviews, and code reviews. - Establish Salesforce development standards and best practices. - Mentor technical teams and support capability building. - Drive technical governance across projects. 6. Development Oversight Provide technical direction for: - Apex - Lightning Web Components (LWC) - Flows - APIs - Declarative Automation - Configuration Best Practices - Security Implementation - Performance Optimization Drive: - GitHub-based source control - CI/CD strategy - DevOps best practices - Release Management - Deployment Governance 7. Marketing Technology Strategy Define enterprise strategy for: - Marketing Automation - Campaign Management - Audience Segmentation - Personalization - Customer Journeys - Einstein AI capabilities - AI-driven Customer Engagement - Sales & Marketing Alignment - Campaign ROI Optimization 8. Governance, Security & Compliance - Define enterprise governance frameworks. - Ensure compliance with GDPR, CAN-SPAM, and organizational security policies. - Establish data governance, access control, and audit standards. - Define platform security architecture, role hierarchy, and sharing models. - Ensure enterprise-level scalability and compliance. 9. Analytics & Business Performance Define KPIs and reporting strategies for: - Lead Conversion - Campaign ROI - Customer Acquisition Cost (CAC) - Pipeline Velocity - Chance Conversion - Customer Engagement - Sales Performance Enable enterprise reporting through: - Salesforce Reports & Dashboards - BI Platforms - Executive Dashboards - Data Visualization Solutions Required Qualifications - 15+ years of overall IT experience with extensive Salesforce implementation experience. - Strong hands-on implementation experience across Sales Cloud, Service .