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About the role
As a Full Stack Support & Engineering Specialist (Tiered Support to DevOps), your role involves operating across multiple levels of technical support and software engineering. You will be responsible for Tier 1 foundational support, Tier 2 advanced support & analysis, Tier 3 engineering support, software development, and DevOps & production operations. Role Overview: You are expected to demonstrate strong communication skills, analytical thinking, and a proactive problem-solving approach. Your responsibilities range from operational excellence to hands-on development and DevOps tasks. Key Responsibilities: - Tier 1 (Foundational Support): - Deliver clear, professional, and timely communication to stakeholders and end users - Follow and enforce Standard Operating Procedures (SOPs) with high precision - Demonstrate strong attention to detail in ticket handling and documentation - Accurately capture, triage, and escalate issues as needed - Tier 2 (Advanced Support & Analysis): - Apply strong business acumen to understand context and challenge assumptions - Perform troubleshooting and root cause analysis (RCA) for system issues - Analyze logs, system behavior, and data to identify patterns and failures - Write and execute queries to support investigation and resolution - Collaborate with cross-functional teams to resolve complex issues - Tier 3 (Engineering Support): - Diagnose and resolve defects within the application codebase - Partner with development teams to deliver bug fixes and system improvements - Support production stability through deep technical investigation - Development (Software Engineering): - Design, develop, and maintain applications using Java, Spring Boot, Spring Batch, JavaScript, Angular - Apply software design patterns and best practices - Write and maintain unit and integration tests - Participate in Agile ceremonies - Contribute to continuous integration workflows using SVN and build pipelines - DevOps & Production Operations: - Maintain and support production environments - Execute application deployments across environments - Support disaster recovery (DR) planning, testing, and execution - Monitor system health and ensure operational reliability Qualifications Required: - Strong communication and interpersonal skills - High attention to detail with a process-driven mindset - Proven troubleshooting and analytical capabilities - Hands-on development experience with Java/Spring and modern JavaScript frameworks - Familiarity with CI/CD processes and version control systems (SVN) - Understanding of Agile methodologies The company is looking for someone who can efficiently resolve issues across support tiers with minimal escalation, deliver high-quality, maintainable code and fixes, and improve system reliability and operational processes. As a Full Stack Support & Engineering Specialist (Tiered Support to DevOps), your role involves operating across multiple levels of technical support and software engineering. You will be responsible for Tier 1 foundational support, Tier 2 advanced support & analysis, Tier 3 engineering support, software development, and DevOps & production operations. Role Overview: You are expected to demonstrate strong communication skills, analytical thinking, and a proactive problem-solving approach. Your responsibilities range from operational excellence to hands-on development and DevOps tasks. Key Responsibilities: - Tier 1 (Foundational Support): - Deliver clear, professional, and timely communication to stakeholders and end users - Follow and enforce Standard Operating Procedures (SOPs) with high precision - Demonstrate strong attention to detail in ticket handling and documentation - Accurately capture, triage, and escalate issues as needed - Tier 2 (Advanced Support & Analysis): - Apply strong business acumen to understand context and challenge assumptions - Perform troubleshooting and root cause analysis (RCA) for system issues - Analyze logs, system behavior, and data to identify patterns and failures - Write and execute queries to support investigation and resolution - Collaborate with cross-functional teams to resolve complex issues - Tier 3 (Engineering Support): - Diagnose and resolve defects within the application codebase - Partner with development teams to deliver bug fixes and system improvements - Support production stability through deep technical investigation - Development (Software Engineering): - Design, develop, and maintain applications using Java, Spring Boot, Spring Batch, JavaScript, Angular - Apply software design patterns and best practices - Write and maintain unit and integration tests - Participate in Agile ceremonies - Contribute to continuous integration workflows using SVN and build pipelines - DevOps & Production Operations: - Maintain and support production environments
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