Junior Database Administrator

As a Junior Database Administrator at Datavail Global, your role will involve providing 24x7x365 DBA support and being the first point of contact for customers seeking assistance. Your key responsibilities will include: - Responding to customer inquiries via email, phone, and Service-Now ticketing system - Assisting customers in logging support tickets to enhance customer satisfaction - Reviewing tickets for completeness and categorizing them based on priority - Collaborating with On Call DBAs and customers according to escalation protocol - Ensuring timely acknowledgment of tickets to meet defined SLAs - Collaborating with Shift Leads/Managers for ticket assignments and responses within SLAs - Coordinating with customers and Tier 2/3 DBAs for planned downtimes and scheduled activities - Monitoring customer environments using various tools and performing scheduled/unscheduled tasks as assigned - Escalating production down situations to higher management promptly The ideal candidate for this role will possess the following attributes: - Strong interpersonal skills to build relationships within the team and across the organization - Excellent communication skills for effective interaction with contacts at all levels - Integrity and adherence to ethical standards - Customer-focused mindset with a responsive and service-oriented approach - Technical acumen to understand and communicate technical concepts effectively - Process-oriented mindset to follow defined guidelines and processes Qualifications required for this position include: - Bachelor's Degree - Junior IC experience Join Datavail Global as a Junior Database Administrator and be part of a dynamic team dedicated to providing exceptional technical support to customers. As a Junior Database Administrator at Datavail Global, your role will involve providing 24x7x365 DBA support and being the first point of contact for customers seeking assistance. Your key responsibilities will include: - Responding to customer inquiries via email, phone, and Service-Now ticketing system - Assisting customers in logging support tickets to enhance customer satisfaction - Reviewing tickets for completeness and categorizing them based on priority - Collaborating with On Call DBAs and customers according to escalation protocol - Ensuring timely acknowledgment of tickets to meet defined SLAs - Collaborating with Shift Leads/Managers for ticket assignments and responses within SLAs - Coordinating with customers and Tier 2/3 DBAs for planned downtimes and scheduled activities - Monitoring customer environments using various tools and performing scheduled/unscheduled tasks as assigned - Escalating production down situations to higher management promptly The ideal candidate for this role will possess the following attributes: - Strong interpersonal skills to build relationships within the team and across the organization - Excellent communication skills for effective interaction with contacts at all levels - Integrity and adherence to ethical standards - Customer-focused mindset with a responsive and service-oriented approach - Technical acumen to understand and communicate technical concepts effectively - Process-oriented mindset to follow defined guidelines and processes Qualifications required for this position include: - Bachelor's Degree - Junior IC experience Join Datavail Global as a Junior Database Administrator and be part of a dynamic team dedicated to providing exceptional technical support to customers.