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Role Overview: You are seeking a versatile and detail-oriented Full Stack Support & Engineering Specialist who can operate across multiple levels of technical support and software engineering. This role involves Tier 1 operational excellence, hands-on development, and DevOps responsibilities, requiring strong communication skills, analytical thinking, and a proactive approach to problem-solving. Key Responsibilities: - Deliver clear, professional, and timely communication to stakeholders and end users - Follow and enforce Standard Operating Procedures (SOPs) with high precision - Demonstrate strong attention to detail in ticket handling and documentation - Accurately capture, triage, and escalate issues as needed - Apply strong business acumen to understand context and challenge assumptions - Perform troubleshooting and root cause analysis (RCA) for system issues - Analyze logs, system behavior, and data to identify patterns and failures - Write and execute queries to support investigation and resolution - Collaborate with cross-functional teams to resolve complex issues - Diagnose and resolve defects within the application codebase - Partner with development teams to deliver bug fixes and system improvements - Support production stability through deep technical investigation - Design, develop, and maintain applications using Java, Spring Boot, Spring Batch, JavaScript, Angular - Apply software design patterns and best practices - Write and maintain unit and integration tests - Participate in Agile ceremonies (stand-ups, sprint planning, retrospectives) - Contribute to continuous integration workflows using SVN and build pipelines - Maintain and support production environments - Execute application deployments across environments - Support disaster recovery planning, testing, and execution - Monitor system health and ensure operational reliability Qualification Required: - Strong communication and interpersonal skills - High attention to detail with a process-driven mindset - Proven troubleshooting and analytical capabilities - Hands-on development experience with Java/Spring and modern JavaScript frameworks - Familiarity with CI/CD processes and version control systems (SVN) - Understanding of Agile methodologies About the Company: Datavail is a leading provider of data management, application development, analytics, and cloud services, with over 1,000 professionals helping clients build and manage applications and data. They offer world-class tech-enabled delivery platform and software solutions across all leading technologies. Datavail has a vast experience of more than 17 years working with thousands of companies from various industries and sizes. They are partners with AWS, Microsoft, Oracle, and MySQL, providing top-tier consulting and solutions. Role Overview: You are seeking a versatile and detail-oriented Full Stack Support & Engineering Specialist who can operate across multiple levels of technical support and software engineering. This role involves Tier 1 operational excellence, hands-on development, and DevOps responsibilities, requiring strong communication skills, analytical thinking, and a proactive approach to problem-solving. Key Responsibilities: - Deliver clear, professional, and timely communication to stakeholders and end users - Follow and enforce Standard Operating Procedures (SOPs) with high precision - Demonstrate strong attention to detail in ticket handling and documentation - Accurately capture, triage, and escalate issues as needed - Apply strong business acumen to understand context and challenge assumptions - Perform troubleshooting and root cause analysis (RCA) for system issues - Analyze logs, system behavior, and data to identify patterns and failures - Write and execute queries to support investigation and resolution - Collaborate with cross-functional teams to resolve complex issues - Diagnose and resolve defects within the application codebase - Partner with development teams to deliver bug fixes and system improvements - Support production stability through deep technical investigation - Design, develop, and maintain applications using Java, Spring Boot, Spring Batch, JavaScript, Angular - Apply software design patterns and best practices - Write and maintain unit and integration tests - Participate in Agile ceremonies (stand-ups, sprint planning, retrospectives) - Contribute to continuous integration workflows using SVN and build pipelines - Maintain and support production environments - Execute application deployments across environments - Support disaster recovery planning, testing, and execution - Monitor system health and ensure operational reliability Qualification Required: - Strong communication and interpersonal skills - High attention to detail with a process-driven mindset - Proven troubleshooting and analytical capabilities - Hands-on development experience with Java/Spring and modern JavaScript frameworks - Familiarity with CI/CD processes and version
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