Manager _ IT Infrastructure, Security & Compliance

Role Overview We are seeking an experienced hands-on IT Support Manager to lead our IT support function across multiple locations in India (primary) and US (secondary). The role involves managing day-to-day IT operations, ensuring high system uptime, overseeing a distributed support team, and delivering exceptional internal user experience. Key Responsibilities Lead and manage the IT support team of 2-4 in Noida and Hyderabad. Hands-on day-to-day IT operations, including helpdesk management, incident resolution, and service requests. Ensure timely installation, configuration, and maintenance of IT hardware, software, and networks. Implement and monitor IT policies, processes, and compliance standards ISO, SOC2 etc. Manage vendor relationships for IT infrastructure and services. Track, report, and improve KPIs such as ticket resolution time and user satisfaction. Plan and execute IT upgrades, migrations, and security initiatives. Coordinate with cross-functional teams to support project delivery and business continuity. Train, mentor, and evaluate IT support staff. Qualifications & Skills Excellent leadership, communication, presentation (reporting) and problem-solving skills. Bachelor’s degree in Computer Science, IT, or a related field (Master’s preferred). 10–14 years of experience in IT support, with at least 3 years in a managerial role. Hands-on experience managing and securing network infrastructure, servers, and endpoints . Deep understanding of TCP/IP, DNS, NAT, and the OSI Model . Experience in Identity Access Management (IAM) , Multi-Factor Authentication (MFA) , and Single Sign-On (SSO) platforms and services. Familiarity with Security Operations Center (SOC) processes and ISO/IEC 27000 series security frameworks. Advanced expertise on Microsoft 365 including licensing, provisioning, security, etc. Proficiency in IT service management tools (e.g., Jira, ServiceNow). Understanding of cloud environments (AWS, Azure, or GCP) is a plus. One or more certifications: MCE (Microsoft Certified Solutions Expert) MCP (Microsoft Certified Professional) HDI-Support Technician Certifications CompTIA A+/Network+, Cisco and Microsoft certifications. ITIL Foundation Work Location Primary: Noida Occasional travel to Hyderabad may be required, once or twice a year