IT Support Engineer

An IT Support Engineer (L2)provides : Advanced Troubleshooting: Diagnose and resolve complex escalations regarding networking, servers, cloud infrastructure, and core business applications. Root Cause Analysis: Perform deep-dive investigations into recurring or high-impact incidents to establish permanent fixes. Mentorship & Documentation: Provide technical guidance to L1/L2 teams and document troubleshooting workflows. System Maintenance: Administer and optimize enterprise systems, including data recovery, system upgrades. Vendor & Cross-Team Collaboration: Work directly with software developers or third-party vendors to address product defects and release patches. Proficiency in Windows/macOS, Linux, network protocols, hardware troubleshooting, and software applications.Excellent diagnostic skills to identify and fix issues efficiently.Ability to explain technical concepts to non-technical users.Experience : 1-5 yrsSkills required :1. Software installation 2. Troubleshooting 3. Hardware Installation 4. Operating systems Compensation: 20,000.00 - 30,000.00 per month Benefits: Cell phone reimbursementProvident FundWork Location: In person An IT Support Engineer (L2)provides : Advanced Troubleshooting: Diagnose and resolve complex escalations regarding networking, servers, cloud infrastructure, and core business applications. Root Cause Analysis: Perform deep-dive investigations into recurring or high-impact incidents to establish permanent fixes. Mentorship & Documentation: Provide technical guidance to L1/L2 teams and document troubleshooting workflows. System Maintenance: Administer and optimize enterprise systems, including data recovery, system upgrades. Vendor & Cross-Team Collaboration: Work directly with software developers or third-party vendors to address product defects and release patches. Proficiency in Windows/macOS, Linux, network protocols, hardware troubleshooting, and software applications.Excellent diagnostic skills to identify and fix issues efficiently.Ability to explain technical concepts to non-technical users.Experience : 1-5 yrsSkills required :1. Software installation 2. Troubleshooting 3. Hardware Installation 4. Operating systems Compensation: 20,000.00 - 30,000.00 per month Benefits: Cell phone reimbursementProvident FundWork Location: In person