Technical Support Engineer - L1

As a Technical Support Engineer at Deepija Telecom Pvt. Ltd., you will play a crucial role in providing technical assistance and resolving issues related to Windows and Linux operating systems. Your responsibilities will include: - Providing technical support and troubleshooting assistance to customers via various channels like phone, email, and chat for Windows and Linux operating systems. - Diagnosing and resolving hardware and software issues on Windows and Linux platforms. - Assisting customers with software installations, configurations, and upgrades. - Identifying and documenting customer issues, inquiries, and resolutions accurately. - Collaborating with internal teams to escalate and resolve complex technical problems. - Expanding knowledge in Windows and Linux systems to effectively support customer needs. - Creating and maintaining technical documentation, knowledge base articles, and FAQs for customer reference. - Providing training and guidance to customers on Windows and Linux best practices and troubleshooting techniques. Qualifications required for this role: - Bachelors degree in Computer Science, Information Technology, or a related field (or equivalent experience). - Solid experience in providing technical support for Windows and Linux operating systems. - Proficiency in diagnosing and troubleshooting hardware and software issues on Windows and Linux platforms. - Strong knowledge of Windows and Linux operating systems, including installation, configuration, and administration. - Familiarity with networking concepts and protocols. - Excellent problem-solving and analytical skills. - Strong communication and interpersonal skills to interact effectively with customers and internal teams. - Ability to work in a fast-paced environment and handle multiple priorities effectively. - Relevant certifications (such as MCSE and RHCE) would be a plus. Joining Deepija Telecom Pvt. Ltd. as a Technical Support Engineer not only offers a competitive salary package but also includes quarterly outings, medical insurances, and other benefits as per industry norms. As a Technical Support Engineer at Deepija Telecom Pvt. Ltd., you will play a crucial role in providing technical assistance and resolving issues related to Windows and Linux operating systems. Your responsibilities will include: - Providing technical support and troubleshooting assistance to customers via various channels like phone, email, and chat for Windows and Linux operating systems. - Diagnosing and resolving hardware and software issues on Windows and Linux platforms. - Assisting customers with software installations, configurations, and upgrades. - Identifying and documenting customer issues, inquiries, and resolutions accurately. - Collaborating with internal teams to escalate and resolve complex technical problems. - Expanding knowledge in Windows and Linux systems to effectively support customer needs. - Creating and maintaining technical documentation, knowledge base articles, and FAQs for customer reference. - Providing training and guidance to customers on Windows and Linux best practices and troubleshooting techniques. Qualifications required for this role: - Bachelors degree in Computer Science, Information Technology, or a related field (or equivalent experience). - Solid experience in providing technical support for Windows and Linux operating systems. - Proficiency in diagnosing and troubleshooting hardware and software issues on Windows and Linux platforms. - Strong knowledge of Windows and Linux operating systems, including installation, configuration, and administration. - Familiarity with networking concepts and protocols. - Excellent problem-solving and analytical skills. - Strong communication and interpersonal skills to interact effectively with customers and internal teams. - Ability to work in a fast-paced environment and handle multiple priorities effectively. - Relevant certifications (such as MCSE and RHCE) would be a plus. Joining Deepija Telecom Pvt. Ltd. as a Technical Support Engineer not only offers a competitive salary package but also includes quarterly outings, medical insurances, and other benefits as per industry norms.