Senior Principal Software Engineer - (Modernization, Automation & AI)

Take the first step towards your dream career Every Dell Technologies team member brings something unique to the table. Here’s what we are looking for with this role: Essential Requirements 12+ years of enterprise software engineering experience, including at least 7+ years of hands-on ServiceNow platform development and architecture experience Proven experience modernizing ServiceNow platforms, including migrating Global Applications to Scoped Applications and converting Legacy Workflows to Flow Designer Strong expertise in App Engine, Flow Designer, IntegrationHub, ServiceNow Studio, UI Builder, Workspace development, and JavaScript/ServiceNow scripting Hands-on experience designing and implementing enterprise integrations using REST APIs, MID Server, Import Sets, and IntegrationHub Deep understanding of AI-assisted development (Now Assist, Build Agent), upgrade-safe development practices, platform governance, and ServiceNow engineering best practices

Desirable Requirements Bachelor's degree in Computer Science, Engineering, Information Systems, or related field, or equivalent experience. ServiceNow CSA, CAD, and relevant CIS certifications, with experience in large-scale ServiceNow modernization, ATF/CI/CD/Git/DevOps practices, ITSM/ITOM/ITAM/SPM/HRSD/CSM/SecOps implementations, and driving AI-assisted development adoption