Learning Platform Management - Analyst

Deloitte USI is hiring for the role of Learning Platform Analyst! Responsibilities of the Candidate: Support functional and operational activities for all Learning applications owned by Global Talent Operations (GTO), serving as Level 2 support for global professionals. Drive support tickets to resolution while strictly adhering to SLA and quality standards. Educate and build awareness among global clients regarding new functionalities in learning platforms like Saba Cloud and Cura. Participate in upgrades and new feature implementations for Saba Cloud, Cura, and other learning technologies by developing business analysis and solution documents. Validate and provide system demonstrations for identified project solutions and upgrades. Develop test specifications, requirements traceability matrices, and test scripts, while actively performing User Acceptance Testing (UAT). Manage defects effectively, ensuring maximum defect resolution within stipulated timelines. Collaborate closely with team members and cross-functional teams across India and US offices. Identify, document, and improve new and existing operational processes related to quality and platform administration. Requirements: Domain Knowledge: Hands-on knowledge of Learning Management Systems (LMS) and Curation platforms, such as Saba Cloud, SumTotal, Cornerstone OnDemand, EdCast, or Degreed. Experience: 2–4 years of relevant experience preferred; prior experience with help desk operations, system support procedures, or User Acceptance Testing (UAT) is an advantage. Technical & Project Skills: Advanced computer proficiency in Microsoft Office Suite; foundational understanding of project management or release management protocols. Communication & Analytical Skills: Excellent verbal and written communication abilities, strong troubleshooting skills, outstanding customer service orientation, and detail-oriented process documentation. Interpersonal Attributes: Highly organized, strong problem-solving mindset, and the ability to multitask effectively under ongoing deadlines.