CSD Helpdesk Lead

Lead a team of CSD Help Desk Administrators to coordinate helpdesk activities, ensure cross-team and cross-building coordination, properly allocate resources across facilities to ensure response times are met, and coordinate with the Executive Communications Administrator Lead as necessary.

Operate, maintain, and provide input to USSPACECOM J6 IT systems, infrastructure, and related software/hardware resources

Analyze helpdesk metrics to identify trends and recommend improvements to reduce downtime and enhance user support may occasionally act as a Tier I resource to resolve frontline technical issues

Lead technical troubleshooting and configuration efforts on military-managed desktops, mobile devices, printers, and peripherals

Exercise independent judgment to diagnose and implement solutions for issues on SIPR, NIPR, and JWICS networks

Maintain and improve endpoint management standards, including imaging, configuration, and deployment workflows

Coordinate with system/capability owners and IT leadership to resolve software/network issues beyond local administrative access

Assist in the development and refinement of SOPs and IT process documentation for classified systems

Ensure proper handling and accountability of IT hardware through full lifecycle management and DoD disposal policies

Support IT posture during real-world and exercise-based contingency operations

Track and manage tickets using USSPACECOM’s helpdesk system and serve as a technical liaison between users and capability owners