Technical Support

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Technical Support

Battle Creek, MI, United States

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Job Description

Essential Duties and Responsibilities:

• Provides support to end-users on a variety of issues.
• Identifies, researches and resolves technical problems.
• Responds to telephone calls, e-mail and employee requests for technical support.
• Performs software and application installation and upgrades.
• Documents, tracks and monitors problems to ensure resolution in a timely manner.
• Administers end-user workstations and supports end-user activities.
• Sets up desktops, installs software, sets up printer connections, changes out peripherals and cleans hardware.
• Receives and routes tickets to more experienced Help Desk Administrators as required.
• Performs other duties as assigned.

Qualifications

• Associates degree in related field

• 0-3+ years' experience

• Knowledge of information systems policies, procedures and terms

• Knowledge of hardware components and software applications

• Ability to read and understand technical documentation

• Skills to investigate information using several distinct sources in situations where problems are limited and solutions are not readily apparent

• Written and verbal communication skills to interpret information or formulate responses to internal customers based on general knowledge of products, programs or procedures

• Customer service and problem-solving skills

• Organizational skills including attention to detail, time management and multi-tasking skills

• Eager to learn and support new systems and applications

• Hourly Salary: $22.21 - $27.74

Reasonable Accommodation Notice

Disabilities Act (ADA), the California Fair Employment and Housing Act (FEHA), and any other applicable federal, state, or local law, it is the policy of DENSO to provide reasonable accommodation when requested by a qualified applicant or candidate with a disability, unless such accommodation would cause an undue hardship for DENSO. The policy regarding requests for reasonable accommodation applies to all aspects of the hiring process. If reasonable accommodation is needed, please contactTAApplicationSupport@na.denso.com.

Equal Employer Opportunity

DENSO is an Equal Opportunity Employer. We do not discriminate based on race, color, religion, sex (including pregnancy, lactation, childbirth or related medical conditions), genetic information (including testing and characteristics), sexual orientation, gender identity, national origin or ancestry, citizenship status, age, disability, veteran status, uniformed service member status, or any other status protected by federal, state or local law.

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Job Info

• Job Identification24441
• Job CategoryInformation Technology
• Posting Date06/08/2026, 12:00 AM
• Job ScheduleFull time
• LocationsDMMI Battle Creek

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