Sr Python Support Engineer

Required Skills & Qualifications Technical Skills Strong hands-on experience with Core Python programming. Advanced knowledge of MySQL including:Complex queriesJoins and subqueriesQuery optimizationData analysis and troubleshooting Experience troubleshooting REST APIs and web applications. Experience in data upload in DB using CSV or excel. Familiarity with JSON, XML, and API integrations. Understanding of application logs and debugging techniques. Experience working in Linux/Unix environments. Functional Skills Strong analytical and problem-solving abilities. Ability to understand complex business processes and application workflows. Experience working with SaaS products and customer-facing applications. Ability to perform root cause analysis and provide long-term solutions. Communication Skills Excellent verbal and written communication skills. Comfortable handling customer calls independently. Ability to explain technical concepts to non-technical users. Strong stakeholder management and customer service orientation. Preferred Qualifications Experience supporting CRM, ERP, Workflow Management, Job Management, or Lead Management applications. Exposure to cloud platforms such as AWS. Experience with ticketing systems such as Jira, Zoho Desk, ServiceNow, or similar tools. Knowledge of API testing tools such as Postman. Understanding of software development lifecycle (SDLC) and Agile methodologies. Experience Requirements 7-9 years of experience in Technical Support, Application Support, Product Support, or a similar customer-facing technical role. Proven experience supporting production applications and enterprise customers. Demonstrated ability to independently manage critical customer issues and escalations. Skills: rest api,mysql,python,support engineers,unix,linux Required Skills & Qualifications Technical Skills Strong hands-on experience with Core Python programming. Advanced knowledge of MySQL including:Complex queriesJoins and subqueriesQuery optimizationData analysis and troubleshooting Experience troubleshooting REST APIs and web applications. Experience in data upload in DB using CSV or excel. Familiarity with JSON, XML, and API integrations. Understanding of application logs and debugging techniques. Experience working in Linux/Unix environments. Functional Skills Strong analytical and problem-solving abilities. Ability to understand complex business processes and application workflows. Experience working with SaaS products and customer-facing applications. Ability to perform root cause analysis and provide long-term solutions. Communication Skills Excellent verbal and written communication skills. Comfortable handling customer calls independently. Ability to explain technical concepts to non-technical users. Strong stakeholder management and customer service orientation. Preferred Qualifications Experience supporting CRM, ERP, Workflow Management, Job Management, or Lead Management applications. Exposure to cloud platforms such as AWS. Experience with ticketing systems such as Jira, Zoho Desk, ServiceNow, or similar tools. Knowledge of API testing tools such as Postman. Understanding of software development lifecycle (SDLC) and Agile methodologies. Experience Requirements 7-9 years of experience in Technical Support, Application Support, Product Support, or a similar customer-facing technical role. Proven experience supporting production applications and enterprise customers. Demonstrated ability to independently manage critical customer issues and escalations. Skills: rest api,mysql,python,support engineers,unix,linux