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About the role
Location: Ahmedabad Experience: 1-3 years Required Skills: - Helping customers solve technical issues. - Answering questions from customers and prospective customers about the features and capabilities. - Developing customer-facing documentation, user manuals on an as-needed basis. - Communicating customer needs and wishes to our development and engineering staff. - Managing help desk system with minimum response time on all tickets with resolutions. - Solution training to our clients. - Positive understanding of the technical fundamentals of e-commerce. Working knowledge of Magento is an added advantage. - The ability to be a good listener, and to really understand a customer problem or question and help them solve it. - Excellent writing skills. Most of your work will be written (email, documentation, etc.). - Excellent telephone mannerisms. Support will be provided over the phone when needed. .
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