Senior Engineer - AVP

Senior Engineer - AVP Position Overview Job Title: Senior Engineer - AVP Location: Bangalore, India Role Description DWS Group (DWS) is one of the world's leading asset managers with more than 60 years of experience. It has a reputation for excellence in Germany, Europe, the Americas and Asia. DWS is recognized by clients globally as a trusted source for integrated investment solutions, stability and innovation across a full spectrum of investment disciplines. We offer individuals and institutions access to our strong investment capabilities across all major asset classes and solutions aligned to growth trends. This role will be part of a global DWS Tech Control Room, which plays a pivotal role in ensuring the smooth operation of the organization's IT and operational environments. This position is responsible for monitoring, managing, and responding to incidents, problems, and changes, while also supporting governance activities such as performance reporting and KPI creation. This role demands strong communication skills, as it involves drafting and sending communication emails to senior leaders and stakeholders across the organization. Shift work is required to ensure round-the-clock coverage. You will work in close collaboration with the Client Service Manager, Development and cross functional teams during incident, change and problem management across all DWS applications to ensure clear communication, maximum platform stability and high level of service delivery. What we'll offer you As part of our flexible scheme, here are just some of the benefits that you'll enjoy Best in class leave policy Gender neutral parental leaves 100% reimbursement under childcare assistance benefit (gender neutral) Sponsorship for Industry relevant certifications and education Employee Assistance Program for you and your family members Comprehensive Hospitalization Insurance for you and your dependents Accident and Term life Insurance Complementary Health screening for 35 yrs. and above Your key responsibilities SLO & Reliability Engineering Incident & Reliability Improvement Your skills and experience Incident Management: Proactively monitor systems, identify and respond to incidents, escalate issues as per defined procedures, and ensure timely resolution. Strong understanding of Event Management Major Incident Management (MIM) Incident Prioritization & Categorization Impact & Urgency Assessment Problem Management: Analyse recurring incidents to identify root causes, collaborate with relevant teams to implement permanent solutions, drive problem management calls to facilitate resolution, and document learnings. Root Cause Analysis (RCA) Post incident reviews Problem Investigation & Trend Analysis Change Management: Support the planning, communication, and execution of changes in the IT environment, ensuring minimal disruption to business operations. Governance Support: Assist in creating, maintaining, and analysing performance reports and KPIs, providing actionable insights to management. Service Reporting & Dashboarding IT Operations Control: Monitor jobs, infrastructure performance, and system stability across 24x7 operations. Communication: Draft clear, concise, and professional emails and notifications for senior management across organisation regarding incidents, changes, and performance updates. Shift Work: Operate in rotational shifts to provide extended US hours coverage and maintain operational continuity. Collaboration: Work closely with technology, operations, and other relevant teams to resolve issues and improve processes. Documentation: Maintain accurate records of incident, problem, change, Knowledge and governance activities. Required Skills & Qualifications Bachelor's degree Information Technology, or related field (preferred). Prior experience in a control room, command centre, or IT operations environment is an advantage. Experience with incident, problem, change and knowledge management tools and processes. Proficiency in creating performance reports and analysing KPIs. Attention to detail and ability to follow governance and compliance protocols. Experience in ServiceNow, tableau Strong understanding of ITIL knowledge/ certifications Excellent command of English, both written and spoken, with the ability to communicate effectively with senior stakeholders. Strong analytical and problem-solving skills. Experience with using UNIX, Linux, Wintel, Perl/Shell scripting, as well as ability to write SQL to extract data in Sybase and Oracle databases. SQL/PLSQL: Good skills in writing SQL queries, identify long running queries, locks, issues on database Experience of Monitoring tools such as Splunk, Geneos, New Relic, Grafana Experience of Scheduling tools such as Control-M (preferred) Exposure to any cloud platforms (GCP preferred) would be advantageous Ability to work in shifts, including US late nights, weekends, and public holidays. Team-oriented, with strong interpersonal and collaboration skills. How we'll support you Training and development to help you excel in your career Coaching and support from experts in your team A culture of continuous learning to aid progression A range of flexible benefits that you can tailor to suit your needs About us and our teams Please visit our company website for further information: We strive for a in which we are empowered to excel together every day. This includes acting responsibly, thinking commercially, taking initiative and working collaboratively. Together we share and celebrate the successes of our people. Together we are Deutsche Bank Group. We welcome applications from all people and promote a positive, fair and inclusive work environment.