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About the role
We are looking for a highly skilled and experienced Tech Support Executive to join our team in the CPaaS industry. The ideal candidate will have a strong background in technology support and excellent problem-solving skills. Roles and Responsibility - Provide technical support and assistance to customers via phone, email, or chat. - Troubleshoot and resolve complex technical issues related to SMS technology. - Collaborate with internal teams to identify and implement solutions for customer complaints. - Develop and maintain technical documentation and knowledge base articles. - Analyze customer feedback and suggest improvements to products or services. - Stay up-to-date with new technologies and trends in the CPaaS industry. Job Requirements - Strong understanding of SMS technology and its applications. - Excellent communication and problem-solving skills. - Ability to work in a fast-paced workplace and meet deadlines. - Strong analytical and troubleshooting skills. - Experience working with customers and internal teams. - Familiarity with technical documentation and knowledge base management. About Company DGAS SKYWORLD SMS TECHNOLOGY PVT. LTD. is a leading company in the CPaaS industry, providing innovative solutions to its clients. We are committed to delivering exceptional customer service and support to our customers. Disclaimer : This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying. .