Customer Support Executive

Job Description Customer Support Executive Company: Diagnoshuttle Private Limited Product: FLABS Pathology & Radiology Software Industry: Healthcare Technology About Diagnoshuttle Private Limited Diagnoshuttle Private Limited is a healthcare technology company providing advanced software solutions for pathology and radiology laboratories through its flagship product, FLABS. We help diagnostic centers streamline operations, improve reporting efficiency, and enhance customer experience through innovative technology and dedicated support. Job Summary We are looking for a proactive and customer-focused Customer Support Executive to join our FLABS team. The candidate will be responsible for conducting product demonstrations, onboarding new clients, providing training and post-sales support, and ensuring customers successfully adopt and utilize the FLABS platform. Key Responsibilities Conduct online and offline product demonstrations for prospective clients. • Onboard new customers and ensure smooth software implementation. • Train clients on FLABS features and best practices. • Build strong relationships with customers and act as their primary point of contact during the onboarding phase. • Resolve product-related queries and coordinate with internal teams when required. • Ensure customers effectively use FLABS and achieve successful adoption. • Follow up regularly with clients to improve engagement and satisfaction. • Maintain accurate records of customer interactions in CRM/software systems. • Collaborate with Sales, Product, and Technical teams to ensure seamless customer support. Required Skills Excellent verbal and written communication skills in English and Hindi. Additional Language like Tamil, Telegu, Kannada, Bengali etc. is an advantage. • Strong presentation and client-handling abilities. • Basic technical understanding and willingness to learn software products. • Problem-solving mindset with a customer-first approach. • Ability to manage multiple clients simultaneously. • Good knowledge of MS Office and CRM tools is an advantage. Qualifications Graduate in any discipline (Bachelors degree preferred). • 03 years of experience in Customer Support, Customer Success, Software Training, Client Onboarding, or Technical Support. • Freshers with excellent communication and learning ability are also encouraged to apply. Preferred Experience Experience in SaaS, Healthcare IT, Pathology, Radiology, Laboratory Information Management Systems (LIMS), or Hospital Management Software will be an added advantage. Employment Details Employment Type: Full-time Location: Sector 135, Noida