Source description
About the role
Director, Managed Services Portfolio – Retail Software
Poland
Germany
Apply Now
Job Description
Step into a Director role where you will shape and scale Diebold Nixdorf’s managed services strategy for retail software. Partnering with senior leaders across Product, Engineering, Sales, Finance and Services, you will define portfolio direction and drive growth while helping to shape the future of our cloud and AI-enabled solutions. This is a high-impact opportunity to build and advance a strategic services capability in a global organization.
Location: Katowice, Poland (Hybrid)
Responsibilities
- Owning and driving the global managed services portfolio strategy aligned to the retail application software portfolio
- Shaping and scaling product-specific, commercially viable service offerings across cloud and AI-enabled solutions
- Designing and evolving product-specific service catalogs and lifecycle management (non-generic service architecture)
- Defining service packaging, pricing strategies, and gross margin guardrails
- Designing and driving SLA frameworks, including response, workaround, solution, and availability standards
- Driving managed services attach-rate growth for SaaS and on-prem/perpetual customers
- Owning portfolio performance, including revenue, profitability, and customer value
- Establishing portfolio governance, executive reporting, and cross-functional operating cadence
- Embedding serviceability-by-design requirements into product development and release governance
- Identifying market opportunities and leading innovation across POS and retail software solutions
- Defining and governing managed services across the full lifecycle of retail software and infrastructure, ensuring end-to-end service scope coverage
Qualifications
Essential
- Extensive experience in managed services, enterprise software, or portfolio leadership within a complex, global environment, ideally within retail technology environments
- Proven track record of owning and scaling managed services portfolios, including service catalog and SLA framework design
- Strong commercial acumen, including experience with pricing strategy, revenue growth, and profitability management
- Deep understanding of IT service management principles and service delivery models
- Experience partnering with senior stakeholders across Product, Engineering, Sales, Finance and Service Delivery
- Ability to translate customer and market requirements into scalable, commercially viable service offerings
- Excellent communication, stakeholder management, and executive presentation skills
- Fluency in English
Desired
- Knowledge of SaaS, cloud, and hybrid software business models
- ITIL certification or equivalent service management experience
We offer
- Employee Assistance Program (mental health, financial and legal support)
- Exposure to cutting-edge technologies
- Career development and internal mobility opportunities
- Collaborative and supportive team environment
- Private medical care, life insurance, and Multisport card
- 26 days holiday (regardless of seniority)
- Access to 8,000+ certified training courses
- Competitive compensation and benefits package
- Inclusive, people-first culture
Pay Transparency Statement
The monthly base salary range for this position starts from 33.300 PLN gross.
Actual compensation will depend on factors such as qualifications, skills, competencies, geographic location, and relevant experience. Certain roles may include additional components beyond base salary, such as incentive opportunities or other forms of variable compensation. Details of any such components will be discussed during the interview process and will be governed by the applicable plan documents.
#LI-SS4 #LI-Hybrid
About Us
Why should you join Diebold Nixdorf?
Brightest minds + technology and innovation + business transformation The people of Diebold Nixdorf are 23,000+ teammates of diverse talents and expertise in more than 130 countries, harnessing future technologies to deliver personalized, secure consumer experiences that connect people to commerce. Our culture is fueled by our values of collaboration, decisiveness, urgency, willingness to change, and accountability.
–Diebold Nixdorf is an equal opportunity employer and we value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, gender identity, age, marital status, veteran status, or disability status.
\\ To all recruitment agencies: Diebold Nixdorf does not accept agency resumes. Please do not forward resumes to our jobs alias, Diebold Nixdorf employees or any other organization location. Diebold Nixdorf is not responsible for any fees related to unsolicited resumes**
We are a global Company operating in multiple Locations and Entities. As we are keen to find the best solution for our candidates several legal entities might be applicable for a Job offer. A List of our operating entities can be found here - https://www.dieboldnixdorf.com/en-us/about-us/global-locations
Apply Now
Job Info
- Job Identification19547
- Job CategorySales
- Posting Date07/16/2026, 03:39 AM
- LocationsPolandGermany
- Job ScheduleFull time
- Job ShiftNo
Similar Jobs
American English
-
Deutsch
-
American English
-
Español
-
Français canadien
-
Português do Brasil
Cookie PolicyLearn more
AcceptDecline
Are You Still With Us?
It seems you've been gone for a while. For security reasons we will end your session automatically in 03:00 unless you would like to continue working.
End SessionContinue Working
Work Summary
This summary is generated by AI Assist. Click inside the summary text box to make changes as necessary.
DiscardAdd Summary
Page Director, Managed Services Portfolio – Retail Software - Diebold Nixdorf Careers loaded
More at Diebold Nixdorf