Source description
About the role
As a Microsoft Robotic Process Automation Blue Prism Support Profile, your role involves: - Understanding and reviewing the Process Operational Handbooks. - Preparing the infrastructure, raising software install requests, and handling any initial or one-time setup required by the process. - Problem-solving any issues that may arise during a working day. - Communicating any unresolved product issues to Blue Prism support and coordinating with IT teams for quick recovery and resolutions. You will work with the RPA process team to troubleshoot platform issues. - Analyzing frequent failures and terminations, collaborating with the business and developers to stabilize the process. - Monitoring and maintaining the RPA infrastructure, including servers, terminals, applications, control room, web servers, etc., and related services. You will work with internal and external IT teams to resolve infrastructure issues and perform regular health checks on critical components. - Monitoring tickets assigned in the queue system and ensuring timely resolution. - Assisting in migrating BOT code between multiple environments to facilitate operations. - Maintaining and updating credentials for runtime resources, applications, etc. Qualifications required for this role: - Strong understanding of Blue Prism RPA technology. - Experience in troubleshooting technical issues related to RPA infrastructure. - Ability to collaborate effectively with cross-functional teams. - Strong problem-solving skills and attention to detail. - Knowledge of IT infrastructure components and services. As a Microsoft Robotic Process Automation Blue Prism Support Profile, your role involves: - Understanding and reviewing the Process Operational Handbooks. - Preparing the infrastructure, raising software install requests, and handling any initial or one-time setup required by the process. - Problem-solving any issues that may arise during a working day. - Communicating any unresolved product issues to Blue Prism support and coordinating with IT teams for quick recovery and resolutions. You will work with the RPA process team to troubleshoot platform issues. - Analyzing frequent failures and terminations, collaborating with the business and developers to stabilize the process. - Monitoring and maintaining the RPA infrastructure, including servers, terminals, applications, control room, web servers, etc., and related services. You will work with internal and external IT teams to resolve infrastructure issues and perform regular health checks on critical components. - Monitoring tickets assigned in the queue system and ensuring timely resolution. - Assisting in migrating BOT code between multiple environments to facilitate operations. - Maintaining and updating credentials for runtime resources, applications, etc. Qualifications required for this role: - Strong understanding of Blue Prism RPA technology. - Experience in troubleshooting technical issues related to RPA infrastructure. - Ability to collaborate effectively with cross-functional teams. - Strong problem-solving skills and attention to detail. - Knowledge of IT infrastructure components and services.
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