ServiceNow Developer - ITSM (Change & Release Management)

As a ServiceNow Developer specializing in ITSM (Change & Release Management) with 5-8 years of experience, your role will involve the following key responsibilities: - Configure and customize ServiceNow ITSM modules, specifically focusing on Change Management and Release Management. - Design and implement workflows using Flow Designer and Workflow Editor. - Develop and maintain risk-based approval processes and routing mechanisms. - Implement Change Lifecycle Automation and Release Management processes. - Configure different types of Change workflows such as Standard, Normal, Emergency, and Major Changes. - Create dashboards, reports, and KPI metrics for operational visibility. - Develop Catalog Items, Record Producers, UI Policies, Client Scripts, Business Rules, Script Includes, and ACLs. - Configure notifications, SLAs, approvals, and escalation workflows. - Provide support for UAT, deployment activities, hypercare, and production support. - Collaborate with architects and stakeholders to implement OOTB-first solutions. - Participate in instance upgrades and platform enhancements. - Ensure adherence to ITIL best practices and governance standards. In terms of mandatory skills, you must have expertise in: - ServiceNow Platform - ServiceNow ITSM Development - Change Management - Release Management - Incident Management - Problem Management - Service Catalog - Development - Flow Designer - Workflow Editor - Business Rules - Client Scripts - Script Includes - UI Policies - UI Actions - ACLs - Reporting & Automation - Performance Analytics - Dashboards - Reports - Notifications - SLA Configuration - Scripting - JavaScript - GlideRecord - GlideAjax - ServiceNow APIs - ITIL Knowledge - CAB Process - Risk Assessment - Approval Workflows In addition, the preferred skills for this role include: - ServiceNow CSA Certification - CAD Certification - ITIL Foundation Certification - Experience with IntegrationHub - REST/SOAP Integrations - Agile/Scrum Methodology - ServiceNow Upgrade Experience Candidates for this position are required to have hands-on experience in areas such as Change Management Implementation, Release Management Configuration, Flow Designer Development, Workflow Automation, Approval Workflows, Reporting & Dashboards, ServiceNow Scripting, and ITSM Module Development. Ideally, you should possess 5-8 years of ServiceNow experience, a strong background in ITSM Development, expertise in Flow Designer, experience in Change & Release implementation projects, proficiency in JavaScript and ServiceNow scripting, and the ability to work effectively with business stakeholders and solution architects. As a ServiceNow Developer specializing in ITSM (Change & Release Management) with 5-8 years of experience, your role will involve the following key responsibilities: - Configure and customize ServiceNow ITSM modules, specifically focusing on Change Management and Release Management. - Design and implement workflows using Flow Designer and Workflow Editor. - Develop and maintain risk-based approval processes and routing mechanisms. - Implement Change Lifecycle Automation and Release Management processes. - Configure different types of Change workflows such as Standard, Normal, Emergency, and Major Changes. - Create dashboards, reports, and KPI metrics for operational visibility. - Develop Catalog Items, Record Producers, UI Policies, Client Scripts, Business Rules, Script Includes, and ACLs. - Configure notifications, SLAs, approvals, and escalation workflows. - Provide support for UAT, deployment activities, hypercare, and production support. - Collaborate with architects and stakeholders to implement OOTB-first solutions. - Participate in instance upgrades and platform enhancements. - Ensure adherence to ITIL best practices and governance standards. In terms of mandatory skills, you must have expertise in: - ServiceNow Platform - ServiceNow ITSM Development - Change Management - Release Management - Incident Management - Problem Management - Service Catalog - Development - Flow Designer - Workflow Editor - Business Rules - Client Scripts - Script Includes - UI Policies - UI Actions - ACLs - Reporting & Automation - Performance Analytics - Dashboards - Reports - Notifications - SLA Configuration - Scripting - JavaScript - GlideRecord - GlideAjax - ServiceNow APIs - ITIL Knowledge - CAB Process - Risk Assessment - Approval Workflows In addition, the preferred skills for this role include: - ServiceNow CSA Certification - CAD Certification - ITIL Foundation Certification - Experience with IntegrationHub - REST/SOAP Integrations - Agile/Scrum Methodology - ServiceNow Upgrade Experience Candidates for this position are required to have hands-on experience in areas such as Change Management Implementation, Release Management Configuration, Flow Designer Development, Workflow Automation, Approval Workflows, Reporting & Dashboards, ServiceNow Scripting, and ITSM Module Development. Ideally, you should possess 5