Software Support Specialist

DigiSME Software Pvt Ltd is hiring for Software Support Specialist! About the Company DigiSME Software Pvt Ltd is a leading provider of innovative software solutions, specializing in HRMS platforms designed to streamline human resource operations. We are committed to delivering high-quality products and exceptional customer service, helping businesses optimize their HR processes and enhance employee experience. Responsibilities Provide technical support and assistance to clients regarding HRMS software issues via phone, email, and chat. Diagnose and troubleshoot software problems, escalating complex issues to the development team when necessary. Assist with the implementation and configuration of HRMS solutions for new clients. Conduct user training sessions and create support documentation and FAQs. Collaborate with product development to identify and resolve software bugs and suggest improvements. Maintain a high level of customer satisfaction through professional and efficient support. Requirements Proven experience as a Software Support Specialist, Customer Support or similar role, with 1-8 years of experience in the software industry. Proficiency in Hindi or Telugu is required Strong understanding of HRMS functionalities and HR processes. Excellent problem-solving and communication skills. Ability to work independently and as part of a team. Any Degree