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About the role
What Youll Do - Configuration/Customization of the ServiceNow platform, including creating workflows. - Lead the conceptualization, design, development, implementation, and maintenance of new and existing features for the existing portfolio of applications for a business area. - Design, code, configure, unit test, maintain, and document software deliverables using agreed-upon standards and tools. - Build service requests from customer requirements including requests, request items, and tasks using workflows (manage data flows from the customer to the support teams providing the service). - Use scripting tools and ServiceNow functionality to automate rote task fulfillment in ServiceNow. - Perform integrations and process automation using Service Now Orchestration. - Experience with ServiceNow App Engine and custom/scoped app development experience - Load, manipulate, and maintain data between ServiceNow and other systems. - Perform system and integration testing with sample and live data Monitor health, usage, and overall compliance of the application. - Collaborate with team members and business users to clarify requirements and confirm design/implementation. - Follow set coding best practices and standards. - Foster a collaborative and team-oriented setting. - Adhere to the system development life cycle (SDLC) processes. - Test and debug team solutions. - Participate in on-call rotation to troubleshoot and prioritize Incidents assigned to a team. - Document processes/solutions/fixes in Knowledge Base. - Maintain a regular and predictable work schedule. - Establish and maintain effective working relationships within the department, the Strategic Business Units, Strategic Support Units, and the Company. Interact appropriately with others in order to maintain a positive and productive work environment. - Perform other duties as necessary. What Youll Need - BS degree or higher in Information Technology or a related technical field plus 2 or more years of related .
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