BMC Remedy L2 Support Engineer

Urgent Hiring: BMC Remedy L2 Support Engineer Location: Gurgaon (Work from Office) Experience: 3+ Years Key Responsibilities Provide L2 operational support for BMC Remedy ITSM applications.Perform Remedy administration, configuration, customization, and troubleshooting.Handle web services and REST API integrations.Conduct System Integration Testing (SIT) for new integrations.Analyze logs, resolve application/server-level issues, and support incident, problem, and change management.Create Knowledge Base (KB) articles and SOP documentation.Coordinate with L3 teams, vendors, and business users for issue resolution. Required Skills 3+ years of hands-on experience in BMC Remedy ITSM L2 Support.Strong experience with BMC Remedy/Helix ITSM (20.x or above).Hands-on expertise in AR System Administration, configuration, and customization.Experience with REST APIs, Web Services, and Remedy integrations.Strong knowledge of ITIL processes and Remedy fundamentals.Experience troubleshooting Remedy application and server-level issues.Working knowledge of Linux/UNIX commands.Excellent analytical, troubleshooting, and communication skills. Good to Have Helix DashboardsRed Hat OpenShift (OCP)IBM NetcoolOracle Database Qualification Bachelor's degree in engineering, Computer Science, IT, or equivalent. Urgent Hiring: BMC Remedy L2 Support Engineer Location: Gurgaon (Work from Office) Experience: 3+ Years Key Responsibilities Provide L2 operational support for BMC Remedy ITSM applications.Perform Remedy administration, configuration, customization, and troubleshooting.Handle web services and REST API integrations.Conduct System Integration Testing (SIT) for new integrations.Analyze logs, resolve application/server-level issues, and support incident, problem, and change management.Create Knowledge Base (KB) articles and SOP documentation.Coordinate with L3 teams, vendors, and business users for issue resolution. Required Skills 3+ years of hands-on experience in BMC Remedy ITSM L2 Support.Strong experience with BMC Remedy/Helix ITSM (20.x or above).Hands-on expertise in AR System Administration, configuration, and customization.Experience with REST APIs, Web Services, and Remedy integrations.Strong knowledge of ITIL processes and Remedy fundamentals.Experience troubleshooting Remedy application and server-level issues.Working knowledge of Linux/UNIX commands.Excellent analytical, troubleshooting, and communication skills. Good to Have Helix DashboardsRed Hat OpenShift (OCP)IBM NetcoolOracle Database Qualification Bachelor's degree in engineering, Computer Science, IT, or equivalent.