Pre-Sales Solutions & Bid Support

We are seeking a highly organised and technically minded Pre-Sales Solutions & Bid Support Specialist to support solution design, proposal development, bid coordination, and presales activities within a fast-paced managed services environment. This role is ideal for someone who enjoys working across technical documentation, stakeholder coordination, and proposal management while helping drive high-quality client outcomes.

You will work closely with Sales, Presales Consultants, Subject Matter Experts, and Bid teams to support solution development, coordinate tender responses, and ensure the timely delivery of accurate and professional client-facing documentation.

About the Client

You will be working with an award-winning Australian managed services provider recognised for delivering innovative technology solutions and exceptional customer experiences. The organisation partners with mid-market businesses to provide managed services, cloud solutions, cybersecurity, infrastructure, and digital transformation services.

With a strong focus on collaboration, professional development, and continuous improvement, the company offers a dynamic environment where team members can develop their technical expertise while contributing to meaningful business outcomes.

Ideal Profile

Experience & Qualifications

Bachelor’s degree in Information Technology, Business, Engineering, or a related discipline

Minimum 2 years of experience in presales support, bid coordination, tender management, sales support, or technical documentation roles

Experience working within IT services, managed services, technology, or related industries

Experience supporting Australian or international clients and teams is highly regarded

Technical & Industry Knowledge

Sound understanding of IT infrastructure, cloud technologies, cybersecurity, networking, and managed services

Exposure to enterprise vendor ecosystems such as Microsoft, HPE, Fortinet, Palo Alto, Veeam, Citrix, Aruba, Trend Micro, or similar technologies

Understanding of solution documentation, Bills of Materials (BOMs), and Scopes of Work (SOWs)

Systems & Tools

Strong proficiency in Microsoft Word, Excel, PowerPoint, and Teams

Experience with project coordination and planning tools is advantageous

Exposure to bid and RFP management platforms such as RFPIO is desirable

Experience with CRM systems such as Salesforce, Microsoft Dynamics, HubSpot, or similar platforms

Strong document management, version control, and reporting capabilities

Communication & Personal Attributes

Excellent written and verbal communication skills

Strong stakeholder coordination and relationship management abilities

High attention to detail and commitment to quality

Ability to manage multiple priorities and deadlines in a fast-paced environment

Self-motivated, process-driven, and comfortable working independently

Ability to collaborate effectively within distributed and multicultural teams

Responsibilities

• Presales Solutions Support

• Support Presales Solutions Consultants with the preparation of Bills of Materials (BOMs) and Scopes of Work (SOWs) for standard opportunities

• Translate customer requirements and technical input into structured solution documentation

• Maintain consistency with solution design standards, templates, and documentation frameworks

• Collaborate with Subject Matter Experts and Presales teams to validate solution accuracy

• Develop and maintain knowledge of service offerings and vendor solutions to support alignment with customer requirements

• Bid & RFP Coordination

• Coordinate end-to-end tender and RFP response activities, including timelines, submissions, and stakeholder engagement

• Review bid documentation and identify submission requirements and key deliverables

• Coordinate internal resources and track required contributions from relevant stakeholders

• Manage bid schedules, meetings, deadlines, and communication activities

• Ensure tender submissions are completed accurately and submitted within required timeframes

• Proposal & Documentation Development

• Prepare proposals, SOWs, BOMs, and supporting client documentation

• Edit, proofread, and quality-check tender responses and proposals

• Ensure all documentation aligns with branding, quality, and compliance standards

• Maintain proposal templates, content libraries, and bid documentation repositories

• Sales & Stakeholder Coordination

• Support Sales and Account Management teams with documentation and opportunity tracking

• Assist with the progression of active opportunities through proactive follow-up and coordination

• Maintain accurate CRM records and opportunity information

• Act as a key coordination point between Sales, Presales, Business Development, Bid, Marketing, and technical teams

• Process Improvement & Continuous Learning

• Maintain and improve documentation templates, workflows, and operational processes

• Identify opportunities to improve turnaround times and efficiency across presales and bid activities

• Maintain up-to-date knowledge of relevant technologies, services, and market trends

• Adhere to document management, filing, quality assurance, and version control standards

• How we take care of our team

💰 Get paid in Australian Dollars 🏥 Medical insurance from day one for you + spouse (or parents if unmarried) 🩺 Generous OPD coverage from doctor visits to all your medical needs 🏡 Home office setup allowance to build your ideal workspace 🌐 Internet allowance to keep you connected 💪 Gym & wellness allowance to stay fit and balanced 🎉 Work hard, play hard – regular team events & engagement activities 🧠 Diji Assist – Mental health & counseling support when you need it 📚 We invest in you – reimbursement for industry certifications 🗣️ Open-door culture – your ideas and feedback always matter 🌍 Flexible work – home or office, wherever you do your best work 🏆 Rewards & recognition that actually recognize you 🥳 Great christmas & financial year-end parties to unwind with your loved ones