Associate QA Engineer - Automation Testing

Role Summary: Primary responsibility is validating customer-reported defects, reproducing production issues, supporting root cause analysis, performing regression testing of fixes, and ensuring issue resolution quality. This role serves as a foundation for growth into an SDET career path. Key Responsibilities: • Reproduce and validate customer-reported issues. • Own validation of high-priority customer escalations from issue reproduction through closure. • Perform functional, regression, smoke, integration, and exploratory testing. • Conduct API validation and data verification. • Analyse logs, workflows, and system behaviour to isolate issues. • Assist engineering teams in identifying root causes through systematic investigation and validation. • Validate bug fixes before release. • Work closely with Support, Customer Success, Product, and Engineering teams. • Maintain detailed documentation of findings and test results. • Participate in release verification and production validation activities. Required Skills: • 1–3 years of software testing experience. • Strong debugging and troubleshooting mindset. • Experience with API testing tools such as Postman. • Ability to write and execute SQL queries for data validation and troubleshooting. • Ability to analyse application logs and troubleshoot production issues. • Strong understanding of defect lifecycle management. • Familiarity with Jira/Azure DevOps or similar tools. • Basic understanding of programming concepts. • Excellent communication and documentation skills. Good to Have: • Automation exposure (Playwright, Selenium). • Basic programming knowledge. • Experience handling production/customer escalations. • SaaS product testing experience. • Understanding of CI/CD pipelines. • Demonstrated interest in automation testing and quality engineering.