Source description
About the role
Monitor Azure infrastructure (VMs, storage, network) using Azure Monitor, SolarWinds - Acknowledge and respond to alerts and incidents- Manage VM tasks such as start/stop/restart, resizing, and performance monitoring - Troubleshoot VM issues like RDP/SSH failures, agent errors, or high resource usage - Monitor Azure Backup jobs and Recovery Services Vaults - Initiate manual backups and perform VM-level restores - Report backup failures and resolve persistent issues - Verify NSG rules and troubleshoot inbound/outbound VM access issues - Validate VNet/subnet associations and peering status - Check DNS configurations, perform basic name resolution tests - Use of Network Watcher tools (IP Flow Verify, Connection Troubleshoot, Effective NSG, Next Hop) - Review Microsoft Defender for Cloud security recommendations - Execute pre-approved PowerShell, Azure CLI, or Azure Automation Runbooks - Prepare standard Azure cost report- Identify unused resources like unattached disks, idle public IPs, and unused NICs and perform cleanup actions - Maintain accurate ticket notes, shift handover documents, and SOP updates - Participate in Disaster Recovery (DR) drills and backup restore validation - Check replication health for ASR (Azure Site Recovery) - Change Problem Management- Implement approved change request- Support root cause analysis by providing logs and insights - Comply with CAB (Change Advisory Board) processes - Provide timely updates during incident calls and bridge meetings - Communicate clearly with end users and stakeholders.- Willing to learn technologies and methodologies to better support the product - Coach and mentor other team members as needed - Ready to work 24/7 shifts.
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