SDA

Engineer Bachelors in Science, Engineering or equivalent. Support BAU/projects in engagements where installation & configuration activities are involved and co-ordinate physical & logical activities during implementation Technical Skills Cloud Infrastructure,Network Infrastructure,Cisco Client Domain Skills- ,IT Consulting,Digital Strategy and Delivery Nice to have Skills Technology Infrastructure Services Shift Day 9AM TO 7 PM IST Customer Engagements Perform Build activities (hardware & software configuration) of customer environment and contribute to improve Build process Coordinate for Service transition activities Initiate change / release requests in line with customer change / release management process Work on the major problem tickets assigned by IT-IS team Requirements Gathering Front end/POC on requirement gathering activities under assigned technology domain Design & Solutioning Coordinate on design & solutioning activities under assigned technology domain Project Governance Provide status report on the assigned tasks in the form of project status updates and weekly reports Handover the build out to Operations team with necessary Documents & KT Stakeholder & Relationship Management Coordinate with resolver groups (IT-IS), vendors/carriers for problem solving Keeping updated the customer/stakeholder for various aspects pertaining to their project/deliveries Knowledge Management Contribute towards updating knowledge articles Contribute and participate in all organizational technical talks and knowledge sharing forums. Team/People Management Ensure smooth induction and on-boarding of new joiners Act as a buddy for new hires Quality & Process Adhere Change Management Process for every change that will be executed in infrastructure Ensure adherence to processes and procedures.