Service Desk Agent 1-Bengaluru, india

Position Summary This involves managing client communication, reporting, documentation, and high-profile client support. It includes mentoring junior staff, providing Helpdesk coverage, and improving processes, all while meticulously documenting actions in Pronto. Additionally, it takes on helpdesk coordinator responsibilities in their absence. Role and Responsibilities Oversee and maintain the Client Update Folder, ensuring all client-facing communication, updates, and status changes are documented clearly and in a timely manner both internal and external stakeholders Compile and distribute Weekly Assurance Advanced Reports each state, capturing performance trends, repeated faults, unresolved cases, and overall service desk metrics assurance clients Manage the Launch Folder, preparing and maintaining comprehensive pre-dispatch documentation, including scope of work summaries, site access details, technician responsibilities, and any attachments and interpersonal A proven track record in technical customer service Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.