Sr. Director, Application Engineering, Shared Services

Company Overview Docusign brings agreements to life Over 1 5 million customers and more than a billion people in over 180 countries use Docusign solutions to accelerate the process of doing business and simplify people s lives With intelligent agreement management Docusign unleashes business-critical data that is trapped inside of documents Until now these were disconnected from business systems of record costing businesses time money and opportunity Using Docusign s Intelligent Agreement Management platform companies can create commit and manage agreements with solutions created by the 1 company in e-signature and contract lifecycle management CLM What you ll do As an Application Engineering Shared Services Leader and the Site Leader for Digital Technology Services DTS at Docusign India you will be responsible for leading scaling maturing and operationalizing Docusign s DTS India team as Docusign accelerates its global expansion and growth This leader will be fully accountable for DTS India application engineering shared services practices platform engineering defining strategy and achieving organizational technical and business results in partnership with DTS Senior leadership including CISO and Docusign s cross-functional leaders This leader will build a strong cohesive and collaborative team to foster innovation and engineering excellence The position is a people manager role reporting to the Vice President of Application Engineering Responsibility Establish and operate Application Engineering Center of Excellence to accelerate Fullstack development strategy Lead architecting building and scaling robust secure and high-performing platforms that power our core business applications and services with deep expertise in cloud native modern web and backend technologies Establish and operate Applications Platform Engineering services to define architecture frameworks reusable tools monitor and management of platform health and self-service capabilities for improving developer experience faster time to market working closely with Infrastructure Security teams Adopt AI ML technologies practice AI First mindset especially integration and management of AI Agents or similar intelligent automation for business or customer-facing applications Lead the delivery management and execution of complex high-impact projects in a fast-paced matrixed environment Drive innovation through technology research and development proof-of-concept experimentation of emerging technology trends security standards for DTS to adopt and deliver Business outcomes Exceptional communication collaboration and interpersonal skills with a track record of influencing senior stakeholders and motivating large diverse teams Passion for mentoring developing talent and fostering an inclusive high-performance culture Provide functional guidance to foster innovation technical security advancement and the development of Subject Matter Experts SMEs within the India site Establish and enforce engineering best practices ensuring high standards for code quality performance and security Drive technical delivery and program execution ensuring alignment with Docusign s global standards and business objectives Operate an IPA RPA Automation center of excellence to address immediate business needs Monitor assess govern secure software selection for Docusign enterprise needs Maintain govern and optimize Application Engineering Software Inventory and Vendor Spend Serve as point of contact for any DTS major incidents escalations during APJ EMEA hours Serve as the executive figurehead and primary point of contact for all DTS-related matters at the India site ensuring smooth operations aligned with global practices including escalations influence and shape site strategy local vendor relationships and acting as a proxy for the Country Leader as needed Scale DTS India organization fostering Docusign s culture maintain high performance and quality and implement best practices key performance measures to drive operational excellence and protecting Docusign s assets Mature DTS India organization to become an autonomous high-performing teams capable of end-to-end product design and delivery across Application Product Management Application Engineering Data Engineering Release Quality DevOps and Security Foster cross-functional collaboration and participation in site-wide initiatives to strengthen team cohesion innovation and maintain high employee engagement balance between India and US teams optimizing cross-timezone workflows and communication Build develop DTS talent acquisition and retention strategy hiring university partnerships with premier institutions and industry recruiting ensuring a strong pipeline of diverse high-caliber talents to build and sustain a high-performing diverse team in partnership with HR and Talent Acquisition Job Designation Hybrid Employee divides their time between in-office and remote work Access to an office location is required Frequency Com