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About the role
As part of Domo's Technical Support team, you will play a crucial role in providing exceptional service and technical assistance to our global customers to facilitate their digital transformation and strategic initiatives. Here is a breakdown of your responsibilities and qualifications required for this position: Key Responsibilities: - Connect, solve problems, and build relationships with customers through various communication channels such as telephone, email, Zoom, and in-person interactions. - Demonstrate independent thinking to develop robust solutions for customers, continually expanding your knowledge of Domo's platform, Business Intelligence, data, and analytics. - Maintain timely and constant communication with peers and customers to ensure support cases are resolved within SLAs. Qualifications Required: - Bachelor's degree in a technical field or 3-5 years of relevant experience, showcasing the ability to learn, find answers, and develop solutions independently. - Minimum of 2 years of experience in a customer-facing support role with strong SQL skills and experience in software application support. - Ability to communicate effectively with customers, establish rapport quickly, and work methodically through support queues. - Flexibility and adaptability to rapid changes in a fast-paced industry. Desired Skills: - Familiarity with APIs (REST/SOAP), programming languages (Python, JavaScript, Java), relational databases (MySQL, PostgreSQL, MSSQL), statistical computing (R, Jupyter), JSON/XML, SSO/IDP (OpenID Connect, SAML, Okta), and Snowflake Data Cloud/ETL. Additional Details: - Domo offers a range of benefits and perks in India, including medical cash allowance, maternity and paternity leave, paid time off, Sodexo Meal Pass, health and wellness benefits, and more. - The company promotes equal opportunities for all employees. Join Domo's Technical Support team in Pune, Maharashtra, India, and be a part of a company that values innovation, customer success, and employee well-being. As part of Domo's Technical Support team, you will play a crucial role in providing exceptional service and technical assistance to our global customers to facilitate their digital transformation and strategic initiatives. Here is a breakdown of your responsibilities and qualifications required for this position: Key Responsibilities: - Connect, solve problems, and build relationships with customers through various communication channels such as telephone, email, Zoom, and in-person interactions. - Demonstrate independent thinking to develop robust solutions for customers, continually expanding your knowledge of Domo's platform, Business Intelligence, data, and analytics. - Maintain timely and constant communication with peers and customers to ensure support cases are resolved within SLAs. Qualifications Required: - Bachelor's degree in a technical field or 3-5 years of relevant experience, showcasing the ability to learn, find answers, and develop solutions independently. - Minimum of 2 years of experience in a customer-facing support role with strong SQL skills and experience in software application support. - Ability to communicate effectively with customers, establish rapport quickly, and work methodically through support queues. - Flexibility and adaptability to rapid changes in a fast-paced industry. Desired Skills: - Familiarity with APIs (REST/SOAP), programming languages (Python, JavaScript, Java), relational databases (MySQL, PostgreSQL, MSSQL), statistical computing (R, Jupyter), JSON/XML, SSO/IDP (OpenID Connect, SAML, Okta), and Snowflake Data Cloud/ETL. Additional Details: - Domo offers a range of benefits and perks in India, including medical cash allowance, maternity and paternity leave, paid time off, Sodexo Meal Pass, health and wellness benefits, and more. - The company promotes equal opportunities for all employees. Join Domo's Technical Support team in Pune, Maharashtra, India, and be a part of a company that values innovation, customer success, and employee well-being.
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