Customer Support Professional

Interacting with clients via. email, web-based systems and telephone to resolve their problems and gather feedback. Troubleshooting, resolving all technical issues related to our software and the range of products and services it provisions. Identifying any bugs / issues in the software and assisting in their resolution. Building strategies to improve efficiency, profitability and quality of service. Reviewing existing product / feature documentation; publish documentation in internal knowledge bases. Testing analysis of all products services. Requirements 0-2 years in customer service or similar capacity, preferably on an IT platform. Educational Qualifications: Graduate from any stream. Any engineering, or BSc (IT or computers) preferred. Detailed Requirements: Must be customer-focused, and willing to do whatever it takes to resolve customer issue. Strong customer interaction skills and ability to work in a variety of customer situations. Outstanding written and verbal communication skills. Ability to solve complex problems quickly, inventively and resourcefully. Good working knowledge of computers and the Internet; strong ability to develop new skills. Should be able to provide project foresight in tracking, interpreting and resolving issues and aiding software implementation. Strong attention to detail. Avid internet user, with strong inclination towards technology. Highly motivated and energetic team player, with excellent interpersonal skills. We are passionate about what we do and not just because we offer the most competitive salaries in the industry. No dress code. T shirts, shorts, jeans, flip flops are just fine. Flexible work hours. We have flexible work hours and flexible holidays, which means that teams pick their own work hours. We devote 10% of our work time to learn new things. Free around the day snacks beverages. Carrom other gaming sessions for unwinding after a hard days work. Our workspaces are comfortable and fun. We go out for picnics, treks, adventure sports, leisure trips play : cricket, football, chess, pool, kite flying and much more. Purchase of books.