Customer Support Engineer

DOSHION is a group of companies engaged in the field of WATER AND WASTE WATER TREATMENT, RECYLCING AND REUSE through their various business verticals to provide ONE STOP SOLUTION for any of their clients needs since last 50 years. Position : Customer Support Engineer Roles and Responsibilities: 1. You will be responsible for providing technical assistance to customers, supporting product integration, solving issues, and ensuring customer satisfaction through timely and effective resolution of queries. 2. Provide technical support to customers via email, phone, Video calls and on-site visits when required 3. Coordinate with R&D and production teams to resolve product issues and ensure timely feedback to customers. 4. Prepare and maintain technical documentation, FAQs, service reports, and manuals. 5. Ensure high levels of customer satisfaction and retention. Education - Diploma/Bechelor (Mechanical/Chemical/Environmental) Job Type: Full-time Compensation: 20,000.00 - 40,000.00 per month Benefits: Paid sick timePaid time offWork Location: In person DOSHION is a group of companies engaged in the field of WATER AND WASTE WATER TREATMENT, RECYLCING AND REUSE through their various business verticals to provide ONE STOP SOLUTION for any of their clients needs since last 50 years. Position : Customer Support Engineer Roles and Responsibilities: 1. You will be responsible for providing technical assistance to customers, supporting product integration, solving issues, and ensuring customer satisfaction through timely and effective resolution of queries. 2. Provide technical support to customers via email, phone, Video calls and on-site visits when required 3. Coordinate with R&D and production teams to resolve product issues and ensure timely feedback to customers. 4. Prepare and maintain technical documentation, FAQs, service reports, and manuals. 5. Ensure high levels of customer satisfaction and retention. Education - Diploma/Bechelor (Mechanical/Chemical/Environmental) Job Type: Full-time Compensation: 20,000.00 - 40,000.00 per month Benefits: Paid sick timePaid time offWork Location: In person