Genesys & KPI Reporting Expert

Genesys & KPI Reporting Expert – Join Our Team .job-posting-container {font-family: Arial, sans-serif; line-height: 1.6; color: #333; margin: 0; padding: 20px; background-color: #ffffff; box-sizing: border-box;} .job-posting-container * {box-sizing: border-box;} .job-posting-content {background-color: #ffffff; padding: 30px; max-width: 800px; margin: 0 auto; box-shadow: 0 0 10px rgba(0,0,0,0.1); border-radius: 10px;} .job-posting-container h1, .job-posting-container h2 {color: #004080; margin: 15px 0;} .job-posting-container h1 {font-size: 22px;} .job-posting-container h2 {font-size: 20px; border-bottom: 1px solid #ccc; padding-bottom: 5px; margin-top: 30px;} .job-posting-container ul {margin-left: 20px;} .job-posting-container .section {margin-bottom: 25px;} .job-posting-container .highlight {background-color: #eef6ff; padding: 15px; border-left: 4px solid #004080; margin-bottom: 15px; border-radius: 5px;} .job-posting-container strong {color: #333;} .job-posting-container li {margin-bottom: 8px;} Genesys & KPI Reporting Expert Location: Los Angeles, California, USA | Employment Type: CTC, W2 | Industry: IT Position Overview This role focuses on delivering comprehensive reporting solutions and performance analytics for contact center operations using Genesys technology and KPI frameworks. Why Join Us? Opportunity to work with cutting-edge contact center technologies and analytics platforms Collaborative environment focused on data-driven decision making Professional development in advanced reporting and dashboard development Competitive compensation package with flexible contract terms Key Responsibilities Provide on-demand reporting support to staff and supervisors for Genesys data, dashboards, and performance metrics Analyze and interpret contact center KPIs including service levels, AHT, abandonment rates, and utilization metrics Assist in defining, developing, and building internal reporting capabilities Create and maintain reports, dashboards, and data models to support operational decision-making Troubleshoot reporting issues and ensure data accuracy and consistency across all deliverables Partner with stakeholders to translate business needs into actionable insights and reporting solutions Qualifications Expert-level proficiency in Genesys reporting and analytics tools Strong background in KPI development and contact center performance metrics Advanced skills in data analysis and dashboard creation Experience with reporting support and stakeholder collaboration Ability to troubleshoot data inconsistencies and maintain reporting accuracy Ready to Apply? This position offers an excellent opportunity to leverage your Genesys and reporting expertise in a dynamic IT environment. We welcome qualified professionals ready to contribute to our growing team. Contact: muthu@dprsolutionsinc.com Phone: 5719339984 Take the next step in your career!