Source description
About the role
Handle customer calls and support chat Good communication - English, and Hindi. Outstanding interpersonal abilities, and strong written and verbal communication skills Should be able to work on both Indian and Western time Should be capable of performing initial diagnosis/troubleshooting of the issue reported by the client Attention to detail, plus analytical and problem-solving capabilities Positive, service-oriented personality Willingness to travel Collecting customer requirements and identifying potential problems that may arise with the product or service Coordinating with internal teams on customer needs.