IVR (Genesys) Business System Analyst

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IVR (Genesys) Business System Analyst

• Torrance, CA
• Full-time

Company Description

E*Pro Consulting service offerings include contingent Staff Augmentation of IT professionals, Permanent Recruiting and Temp-to-Hire. In addition, our industry expertise and knowledge within financial services, Insurance, Telecom, Manufacturing, Technology, Media and Entertainment, Pharmaceutical, Health Care and service industries ensures our services are customized to meet specific needs. For more details please visit our website www.epro-tech.com.

Job Description

Job Title: IVR Business System Analyst

Job Location: Torrance, CA

Job Type: Permanent Full Time

Description

Experience in working with business to formalize requirements

Experience in writing Business Requirement Document (BRD)

Working knowledge of Genesys Interactive Voice Response system

Knowledge of voice User Interface (UI) specification

Experience in writing User Interface Design Document (UIDD)

Knowledge of Agile, Iterative

Proficiency in working with business and technical teams

Additional Information

All your information will be kept confidential according to EEO guidelines.

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IVR (Genesys) Business System Analyst

• Torrance, CA
• Full-time