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Designation: Testing & Support Engineer Salary : 2.5 LPA TO 3.00 LPA Male, Female candidates are preferable. Experience : 0-1 Yrs Job Description: Must have High-end Spoken English and Communication Skills are mandatory. Perform Manual Software Testing. Learn and be proficient in all E-Ring Products. Providing support to the customers via desktop solutions, chat functions, emails, and calls. Prioritizing customer queries and escalating serious technical issues to Lead/Developers. Documenting error reports and monitoring performance metrics. Responding to escalated customer support issues. Implementing customer support processes to enhance customer satisfaction. Review all technical support-related processes and documentation for continuous improvement. Strong analytical skills to investigate and resolve customer support tickets. Skills Required: Thinking ability, Communication & Aptitude Should be flexible to work for 2 shifts. 9:30 AM to 7:00 PM 2:00 PM to 11:00 PM Mid shift: 1 way cab will be provided for dropping at home location. Based on the requirement shift timings may change. Role: Manual Test Engineer Industry Type: IT Services & Consulting Department: Engineering - Software & QA Employment Type: Full Time, Permanent Role Category: Quality Assurance and Testing http://www.ering-cad.com/
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