Technical Support Engineer

To assist the R&D team in product development, testing, troubleshooting, and documentation by providing technical and analytical support. The apprentice will gain hands-on experience in research methodologies, experimental setups, and product validation. • The primary role is to provide technical support to customers using BUSINESSNEXT suite of products. • Undergo Product and Technical training as part of onboarding to get skilled for the role. • Diagnosis, troubleshooting and providing solutions for the incidents raised by customers • Skill upgradation through regular training in product and technology areas. • Carrying out periodic health checks, performance diagnostics to provide proactive support • Engage with internal and external stakeholders through meetings, email communication, weekly/monthly/quarterly reports. • Collaborating with various stakeholders across Customer, Product, and Delivery. • Flexible to work in shifts and rotating week-offs if needed.