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About the role
Roles and Responsibilities : Provide technical support to customer's Multiple store for hardware and networking issues related to desktop computers, laptops, printers, and other peripherals. Troubleshoot and resolve technical problems using various tools such as Outlook configuration settings, LAN/WAN network connectivity, and PC assembling knowledge. Collaborate with internal teams to escalate complex issues that require further assistance from specialized engineers or third-party vendors. Document customer interactions accurately in CRM systems to ensure efficient tracking of customer requests. Job Requirements : 1-5 years of experience in a similar role providing technical support for desktops/laptops/printers/peripherals. Strong understanding of configuration and troubleshooting techniques for common hardware components like CPUs, motherboards, RAM modules etc. . Proficiency in configuring Outlook email clients on Windows operating systems; familiarity with basic networking concepts (LAN/WAN) is an added advantage.
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