Support Engineer

Hi, We are hiring for one of our client based in Mumbai. Job Titles: Junior Support Engineer Experience : Freshers Salary Bracket : Upto 2 LPA Location : Kandivali west Mumbai Key Responsibilities:- Technical Support: Provide first-level support to resolve customer issues via email, chat, remote access and phone. * Issue Diagnosis: Troubleshoot and diagnose software issues and check environmental issues which is causing smooth functioning of application. * Documentation: Record, track, and document support requests and resolutions using the tracking sheet system. * Escalation: Escalate unresolved issues to senior engineers or relevant teams. * Knowledge Sharing: Assist in creating and maintaining technical documentation and FAQs. * Training: Support internal staff with basic training and application usage guidance. Qualifications and Skills - * Education: Bachelor's degree / MSC BSC in Computers / Information Technology. Technical Knowledge:- * Basic understanding of operating systems (Windows, Linux, macOS). * Familiarity with networking concepts (TCP/IP, DNS, VPN). * Knowledge of SQL / Sqlite Database. * Knowledge of PLC / Controller / SCADA etc will be an added advantage. * Knowledge of .net will be an added advantage.